We released Zulip Server 2.1.7. This is a security release, containing a couple cherry-picked changes since Zulip Server 2.1.6.

As people began working remotely during this global pandemic, organizations everywhere needed to quickly deploy new solutions for supporting the higher ticket volumes coming in from a flood of customer inquiries. Demand spiked for customer service across the spectrum of financial services, retail/manufacturing, healthcare, media/entertainment, and tech sectors, leading to powerful changes as organizations needed to rapidly scale personalized responses at the enterprise level.

Slack has been highly popular in professional circles since it was founded in 2009, so much so that the communication app has become a verb. In the past few years it’s become ubiquitous, especially in recent times with the various lockdowns and teams going remote. If Slack’s where important conversations happen, and where your team now hangs out, it also makes sense that it’s where you share your data.

Learn the simple framework developed by psychiatrists and oncologists that emphasizes empathy, facts, and finding a way forward.

Xero, Boldstart Ventures and Segment are bringing multiple organizations together in the same Slack channel to communicate and collaborate Engineering

Xero, Boldstart Ventures and Segment are bringing multiple organisations together in the same Slack channel to communicate and collaborate

As with any customer support channel, there are tried-and-true ways, as well as less effective ways, to offer live chat to your customers.

Over the years, we have seen an explosion of different communication channels. With this rise, the real challenge lies in choosing the right communication that suits your business. It is also important to look out for emerging trends in customer communication and start adapting to them. As businesses scale, it becomes even more challenging to be able to communicate effectively with every customer. To survive in this competitive market, one critical factor is enhanced customer communication.

Whether you’re a software developer, a marketer, or the CEO of your own company, collaborating with people is invariably a part of your job description. Many of us have worked with people we don’t agree with or sat through meetings which could have gone better. We may have also observed minor misunderstandings between people, that could have been solved then and there, but rather linger on and have a negative impact on the relationship.

Today marks five years since the start of the Mattermost open source project! We reflected on this exciting journey and reminisced about our missteps along the way. We’ve had many laughs and wanted to share them with our community.