Team collaboration is important for a reason – it delivers results. But what are the keys to making team collaboration more effective for your company? Let’s find out the answer together.

Along with so many dramatic changes the coronavirus pandemic has abruptly introduced into our daily lives, a lot more business has moved to the internet. Because of social distancing, millions of employees have exchanged their commutes for a home office. At the same time, all sorts of companies have seen an explosion of traffic to their eCommerce and online service sites. During this time, businesses have been forced to rapidly shift both their marketing and servicing channels.

Scoro has been acknowledged as the leader in project management by G2. With more than 2/3 of people who use Scoro rating us with the highest score, we are confident in our product’s ability to improve our clients’ workflow. We continuously develop our product and add new features to be the perfect fit for even more professional service businesses. G2 is a global peer-to-peer business solutions review platform that has more than 500,000 software reviews.

Part 1 of this blog series explored the meanings of and differences between customer sentiment analysis and Customer Distress Index (CDI™)—customer sentiment analysis uses text to indicate a positive or negative tone to the communication and the TeamSupport CDI uses data to indicate whether a customer may be satisfied or frustrated. But why should B2B customer support teams pay attention to customer sentiment and CDI?

Exoprise recently updated the CloudReady SharePoint sensor for monitoring SharePoint Online and SharePoint 2019 Server. At the same time we separated the CloudReady OneDrive sensor to better segregate the crowd. This was a feature request that customers had been asking for. For both sensors, we upgraded the browser, improved the bandwidth (throughput) tests and a number of other enhancements. Read on for more information about new features and enhancements.

Businesses need to get used to a world where pricing is no longer the major differentiator between businesses. Customer service and experience are now the most common factors that determine customer loyalty–because it’s what makes customers stay and show their trust with repeat purchases. So, it is imperative to build customer service teams with a structured approach–addressing all the nitty-gritty of running a successful support function that delights customers.