What's Good: Text in Zendesk Talk
With the Text feature, Zendesk makes it easy to give your customers quick and efficient answers through text message.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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Freshworks provides users with automated assistance via Freshservice integration with Workplace by Facebook
Freshworks, the leading provider of cloud-based business software, today announced an integration between its IT service desk product, Freshservice, and Workplace, Facebook’s enterprise collaboration platform. The integration will automate previously manual tasks, simplifying the interaction between an employee and the helpdesk, via the use of a smart bot.
Mattermost: The enterprise messaging workspace
Mattermost is the enterprise messaging workspace built for high-performance teams. Learn how your organization can use Mattermost to increase productivity and accelerate innovation without compromising on security.
Demo of Mattermost Basics | Features end users love
Mattermost lets you securely message teams, anywhere. This demo provides an overview of end-user features that allow teams to be productive collaborating with each other in a secure messaging workspace.
TSU Webinar - April 2018 - SLAs
Learn how SLAs (Service Level Agreements) can be managed in TeamSupport to improve customer satisfaction!
What's Good: Roles and Permissions in Zendesk Chat
Better organize your team with roles and permissions in Zendesk Chat, where you can specify granular permissions for each team member.
How to import Active Directory users into Mattermost channels
Want to import Active Directory users into Mattermost channels? Here's a quick demo that shows you exactly what to do.
How to make your collaboration in RealtimeBoard seamless with our new Slack integration
Over the past few years, we have seen corporate messaging apps like Slack increasingly dominating communications in companies moving towards digital transformation. Global brands like IBM, Condé Nast, Target and Capital One are improving communications and tying teams together in Slack. And luckily, it’s not just about top–down guidelines. As end users, we also adore its simplicity, transparency and fast communication speed.
Pushover 3.2 adds dark theme and 2FA
Today we’re happy to announce the release of version 3.2 of our Pushover apps for Android and iOS which feature two-factor authentication and an optional dark theme.
Zulip 1.8: Open source team chat
We're excited to announce the release of Zulip Server 1.8, containing hundreds of new features and bug fixes.