Teams | Collaboration | Customer Service | Project Management

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Best Email Management Software for Customer Service in 2021

In 2020, close to 306.4 billion emails were exchanged each day, and this number is expected to shoot up to over 361.6 billion daily emails in 2024.1 With so many emails being sent and received on a daily basis, email management is critical for organizations to function smoothly. Especially for customer-facing teams that deal with customer emails, day in and day out.

Top 10 Notion Alternatives to Help Make Your Lives Easier

In the digital era, workspace applications are the key to success in any business. When it comes to selecting the right collaboration application for your workplace, it can be difficult to identify what tools to prioritize and what ones can be compromised on. Some applications are more task based and lacking in collaboration or vice versa. Getting everything you want from collaboration apps can sometimes be a difficult feat.

How an Explosive Detection Agency Eliminated Overtime with Scoro

Bombs Away is an independent UXO (unexploded ordnance, explosives) consultancy from the Netherlands. The company provides historical research services for governmental institutions and construction companies worldwide and helps to neutralize areas that might contain bombs still in the ground after World War 2.

The Risks of Hybrid Work

Remote work has been one of the great success stories of the COVID-19 pandemic. It has made employees happier and more productive, and has provided major cost savings for some employers. Working remotely is now considered by many to be the future of work. Despite all the positives that workers have enjoyed while working from home, some people are still anxious to get back to the office. Some employers want their teams back where they can see them as soon as possible.

How to Design a Scalable Notification System

Creating the perfect notification strategy is like walking a tightrope of constantly changing do’s and don’ts. Send too few, and you may fail to engage your user base. Send too many, and you may quickly annoy them. Utilize multiple channels for a more holistic strategy and risk overwhelming your user. Focus on a single channel, and they might not notice your messages timeously. Send your notification in the morning, and it could get lost amongst all the others.

Managing a team through rapid growth: A conversation with Trinity Mouzon Wofford, CEO & Co-Founder of Golde

It’s Women’s History Month, and we’re celebrating women in leadership all month long here at Asana. And strong leadership is critical to successfully managing a team—whether it’s one person, 10, or an entire company. Especially over the past year, which has been challenging in many ways, but also created unexpected opportunities.

Upselling and cross-selling: Understanding the concepts and building a strategy

“Do you want to make that a meal?” It’s the most common offer at a drive-through window, and one most of us say yes to. It’s also a great example of cross-selling hard at work. Next comes the inevitable follow-up: “Would you like to make that a large for a dollar more?” Of course you would. Bam. You’ve just been hit with the upsell.

Time Doctor Metrics for Hybrid Workforces

As workplaces start to reopen post-pandemic, many companies are struggling with the decision of how and where they will operate and how to set up their teams to be the most productive. A large number of companies are choosing to stay fully remote while a smaller portion are choosing to go back into the office full time.

How Implementing Employee Monitoring Software Can Deliver Meaningful Returns

Last year, Gartner estimated that 80% of companies would implement some form of employee-monitoring software, a noteworthy 50% increase in five years. I’m a vice president at an employee-monitoring provider, and the surge in software sales reflects a growing desire for companies of all sizes to achieve oversight in an increasingly digital environment.