Australia’s largest footwear retailer uses Slack to provide faster customer resolution times and maintain a high customer satisfaction score

Every organization is unique. A customer service solution that works for one company may not work for another. Integrations help widen the scope of use cases that a customer service solution can handle, in addition to existing features. And Freshdesk has a Marketplace full of integration solutions to satisfy every customer need. Now let’s get a little more specific and ask a related question – what if your organization uses software that utilizes Microsoft SQL Server?

Cybersecurity has quickly become a top priority for many organizations this year. This difficult time has shown us that even the largest corporations are not immune to vicious cyberattacks. Many organizations suffered breaches and lapses in security as they struggled to find the right solutions for staying connected while protecting valuable and sensitive information in the early days of remote work.

I sometimes find myself wondering how we’ll remember 2020 when we reflect on it in the future. Will our dominant memories be anxiety and uncertainty over how long the pandemic would last? The grief of losing so many people to the virus? Or the frustrations of canceled plans and events?

In March of 2020, during the onset of the global COVID-19 pandemic, employees in just about every industry suddenly found themselves working remotely indefinitely. Telecommuting had long been seen as the future of work, but few could have predicted that this “brave new world” would have come along quite as soon as it did.

Enterprise services management. What’s that? Isn’t it all about IT stuff? You know, IT service management (ITSM)? Same/same? Right? Well, the answer is, “No, not really.” It’s about that too, but today it’s moved well beyond its original meaning and context.

When they told us we would be working from home in March, we all thought it would be for a few days or maybe a few weeks. Tops. 2020 marked the end of a decade, and we had high hopes for how the year would fare. We know how that turned out. Despite adversity, it is amazing how we found ways to cope and strive forward. Above everything, that calls for a celebration—in a socially distanced manner, please!

Let’s be honest, we’d all appreciate a little less work during the holiday season. Luckily for you, with the right features in Freshdesk, you can easily reduce your workload and save a lot of time. Time you can spend singing Christmas carols and planning the perfect secret Santa gift! To help you get started, we’ve packaged our best agent productivity features in Christmas themes to help you get more done this holiday season.