Teams | Collaboration | Customer Service | Project Management

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OneDesk - What's the Difference Between Tickets and Tasks?

What is the difference between tickets and tasks in OneDesk? OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

2020 at Teamwork: A year in review

With 2020 almost behind us, there are some exciting new additions for you to look forward to in Teamwork in 2021. Let’s take a look: Very soon you’ll see a brand new in-app Project Template Gallery where you can kick-off projects using ready-made templates, or create your own custom-built templates if you prefer. Here’s a sneak peek at what you can expect.

Courier Live: Building a No-Code Secret Santa App using Courier, Typeform, and Integromat

For the Courier Live on December 2nd, I teamed up with Nicolas Grenié, Developer Advocate at Typeform, to have some more #NoCode fun. This time, we learned how to use Courier and Typeform with Integromat, a no-code automation platform. We decided to put a twist on the classic Secret Santa gift exchange. People could enter the Secret Santa using a Typeform survey and receive a notification from Courier prompting them to record a short holiday greeting with VideoAsk.

The Ultimate 5-step Customer Service Management Guide for your Organization

At a conference in 1997, Steve Jobs famously said this in response to a provocative question from one of the audience members about the company’s strategy at the time: “You’ve got to start with the customer experience and work back toward the technology – not the other way around. “ Today, many companies have forgotten that the essence of running a business starts with the customer.

Let's Get the Band Back Together: Staying Connected in Remote Work Environments

“Music is always fleeting. Bands break up, artists retire, sometimes with dignity and sometimes in disgrace. The string of reunions this past year has only shown that temporality of music.” Some get back together for the fans. Some because they “miss playing with the guys.”1 Whatever their reasons, we’ve all felt the excitement when our favorite band from the 80s or 90s [or whatever decade!] got back together, even if it was temporarily for a reunion tour.

The A-Z guide to startup metrics: 16 KPIs to help your business succeed

In 2015, LayerVault, which created version-control software for developers, shut down. Despite appearing, externally at least, to be a healthy startup, the company struggled to find product-market fit and had to close as a result. When LayerVault failed, Kelly Sutton, co-founder of the startup, took stock of what went wrong and what the company might have done differently. One issue that stood out was that they didn’t define and track startup metrics.

Here comes the missing communication layer of the web

Wow! Yesterday the EU published the Digital Markets Act, a legislative proposal seeking to protect the fundamental rights of users in the digital world. This proposal has the potential to be a major catalyst for the emergence of a unifying communications layer for the open web. Indeed the Digital Markets Act is pushing interoperability between messaging apps, which is a major win for consumers.