Teams | Collaboration | Customer Service | Project Management

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Best Practices: Different Uses for Tickets & Tasks

OneDesk differentiates between tickets and tasks to help you better organize your work environment. Tickets and tasks can be made to behave virtually the same; whatever you can do with a task, you could also do with a ticket and vice-versa. They are both work items and have the same functionality. However, there is a best practice for using them in OneDesk.

How to manage multiple projects effectively

Many believe they can handle several projects, but not all can effectively manage multiple projects and steer them towards productivity. It requires professionalism; else, instead of projects to run smoothly, you might end up in a major and nasty flop. Managing multiple projects at the same moment is no easy task. Here’s how managers can do that without losing productivity. These tried and tested strategies for the task, resource, and schedule management will help you stay on track.

Troop Messenger - Text Search & Advance Filters

Find the features of text search and advanced message filters from the 3-dot menu. You can filter work conversations of the chat area by users, keywords, and by date-range. Use the data filters of; filter by image, filter by videos, filter by files, etc., over the group or in a one-on-one chat area to refine the conversation data in the way you want.

Troop Messenger - Group Profile

The group profile helps group members view the information by its name, purpose, profile image, and the group members list. You can get to know on which date and by whom it was created from the logs section!. Now, deleting chat conversations and files of the group has become easy. The group admin has special privileges to perform these actions on the chat data.

On Premise VS Cloud: Time for you to make the transition with these simple tips

It may have taken some by surprise when Atlassian announced that it would be sunsetting its on-premise version of its JIRA Software by ceasing server product sales in February of 2021 and ending server support in February of 2024. But those with an eye towards innovation saw a movement towards the cloud coming for quite some time now, and Atlassian is prepared to shed those who aren’t prepared to follow.

Secure Messaging: Why Organization Needs?

It does not matter if you are a tech-savvy young individual who cares about his privacy or a professional with a business that holds secrets of values, secure messaging has already become a no-brainer for everyone. We all are using Facebook Messenger, WhatsApp, Skype, Google Hangouts, and even Instagram. But are they all SSL encrypted ? Businesses in today’s world are facing unprecedented risks.