‍ Contact centers use omnichannel strategies for managing inbound and outbound communications, including voice, live chat, text, email, video, social media, and virtual agents. ‍

Our refreshed visual language is not just a facelift; every color, every line, every detail is crafted to tell our story—one of passion, progress, and a relentless pursuit of unleashing the potential of every team.

Employee satisfaction measures the level of happiness and fulfillment that employees experience in their workplace. It covers their emotional health, morale, and job satisfaction. This is significant because satisfied employees will likely be engaged, effective, and committed to their business’s goals.

Whether small, medium, or large, businesses of all scales require business expense-tracking apps. Rent, utilities, furniture, inventory, licenses, insurance, marketing, and staff. These assets incur expenses for your business in one way or another. Thus, tracking all your costs is essential to stay within budget and successfully run your organization. However, not every business has access to the best-fit business expense tracker solutions.

Insider threats can devastate businesses unprepared to respond. Explore our comprehensive guide on best practices for swift and effective incident management. Discover how Insightful's monitoring tools can improve your security posture.

If you’ve ever wondered how happy your customers truly are, you’re in the right place. It turns out there is an easy and approachable way to measure it: the CSAT or Customer Satisfaction Score, which specifically measures customer satisfaction related to a product or service.

Raise your hand if you’re going on vacation this summer or just got back. Hopefully you raised your hand! June, July, August, and September are the most popular months to take time off. That makes sense; it’s summertime. We’re between our big projects and events. Our customers, clients, and coworkers are all taking time off. It’s the perfect time to step away from work.

Strategic Human Resource Management (HRM) is about aligning the human resource policies and practices with the overall business strategy. This approach ensures that the workforce contributes effectively to the company’s goals. It involves planning, developing, and managing HR initiatives that support long-term business objectives.

While the front office often steals the spotlight with its client-facing roles and revenue-generating activities, the back office is where the magic truly happens. This behind-the-scenes powerhouse is essential for maintaining smooth business operations, supporting customer satisfaction, and ensuring that everything runs like a well-oiled machine. In this article, we’ll dive deep into what the back office is, how it functions, and why it’s crucial for any organization’s success.