Teams | Collaboration | Customer Service | Project Management

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Insider Threats: The $15 Million Mistake You Can't Afford to Ignore

Insider threats can devastate businesses unprepared to respond. Explore our comprehensive guide on best practices for swift and effective incident management. Discover how Insightful's monitoring tools can improve your security posture.

Preview: Zoom recordings in Mattermost with Copilot summaries

In this experimental preview, see how the Mattermost Zoom plugin can share recordings and transcripts from recurring meetings directly in a Mattermost channel. This new functionality allows organizations to bring more team context into Mattermost discussions and use the LLM of their choice on their Zoom data. If enabled and configured, use Mattermost Copilot to rapidly extract insights and share them with your team via AI-generated summarization.

CSAT: What It Is and How to Measure It - A Step-by-Step Guide

If you’ve ever wondered how happy your customers truly are, you’re in the right place. It turns out there is an easy and approachable way to measure it: the CSAT or Customer Satisfaction Score, which specifically measures customer satisfaction related to a product or service.

How to Address Factors Affecting Productivity?

The way employees work and perform their assigned tasks impacts an organization in a very significant way. It directly affects organizational productivity, revenue generation, and performance enhancement. However, multiple factors can affect the workers’ productivity regarding the assigned tasks. Such factors include clear goals and objectives, communication, resource provision, and workplace organization standards.

Top 10 Best Business Expense Tracking Apps in 2024

Whether small, medium, or large, businesses of all scales require business expense-tracking apps. Rent, utilities, furniture, inventory, licenses, insurance, marketing, and staff. These assets incur expenses for your business in one way or another. Thus, tracking all your costs is essential to stay within budget and successfully run your organization. However, not every business has access to the best-fit business expense tracker solutions.

Timesheet templates: How to track team progress

Timesheets keep track of team member work hours and help companies hit their goals. But did you know that timesheets can also help you manage projects and monitor team performance? In this article, learn how to integrate online time tracking with your daily workflow to align your team and increase flexibility. What if we told you a timesheet was more than a punch clock tool used in movies? In fact, modern timesheets can help you track team workload, reduce burnout, and evaluate overall team progress.

8 Task Management Strategies For Your Team

Task management strategies involve overseeing and coordinating the various stages of a task or multiple tasks within a project, from start to finish. Its goal is to enhance decision-making, communication, and overall efficiency by effectively managing tasks within the teams. Completing tasks successfully and efficiently is crucial in both daily life and professional settings.

Project Charter: Complete Guide with Examples

Have you ever started a project only to see it spiral out of control? Critical or high-priority deadlines are missed, resources are mismanaged, and team members are confused about their roles. The root cause? The absence of an effective project charter! A well-prepared project charter document is crucial for setting the foundation of any successful project. It describes the goals, stakeholders, scope, and other details of the project and offers a clear road map for all parties involved.

Discover the enhanced Freshworks Marketplace experience

Discover smoother navigation, personalized recommendations, improved search relevancy and greater transparency. Intuitive navigation with a freshly revamped user interface With a revamped UI, navigating through the marketplace gallery has never been easier. Our newly redesigned marketplace gallery is crafted to provide a seamless and efficient browsing experience. We now have advanced filters on the left-hand side that enable you to find apps based on both themes and payment modes.

The Importance of Clear Communication Strategies in Team Projects

Unlocking the full potential of teamwork is like solving a complex puzzle. It involves a symphony of various professionals, each an expert in their own right. However, aligning everyone towards a shared vision and facilitating smooth collaboration is a task full of intricacies and nuances for any project manager. It's not just about managing the operational aspects of the project; it's about ensuring each team member 'gets' each other, promoting an atmosphere of clear, precise communication.