Our experience working with hundreds of customers who use Mattermost, an open source messaging workspace, and a distributed team with hundreds of additional contributors all working remotely, has taught us several lessons about communications tools and how to get work done across time zones.

Email overload, distributed teams and excessive meetings have caused many organizations to move their DevOps teams to messaging platforms and thus adopt ChatOps workflows. With thousands of open source installs and hundreds of customer implementations, we have a few lessons to share on interesting DevOps workflows, how incidents can be effectively communicated across distributed teams and what messaging in secure and regulated environments should look like.

See Gabriel Engel, CEO of Rocket.Chat at the Gartner IT Xpo, in Orlando Florida (October 2019).

Watch this video from the 2019 Service Desk and IT Support Conference in London earlier this year to learn how Vivantio's unique business model unlocks the very best customer service possible.

Making quick, confident, data-driven decisions is difficult—if not impossible–when your customer data is fragmented across different channels and tools. With Zendesk Explore, all your customer data is consolidated in easy-to-build dashboards and reporting. Zendesk's Andrew Forbes and Pinterest's Derrick Diaz show you how to better understand your customers, and measure and improve their entire experience. It’s a data-driven world, so let the data do the talking.

“Culture trumps strategy,” say most leadership coaches. “Culture eats strategy for lunch.” As a CX leader, you may agree, but do your support agents feel the same? Delivering a top-notch customer experience means support agents must be inspired by your company’s intended culture and get collaboration, empowerment, and meaning. In this session, Tiffany Apczynski, VP of Social Impact and Public Policy at Zendesk, explains how to break free from the call center of yesterday and shows you the three tactical things you can implement immediately. You’ll learn tips and tricks for creating a contact center culture for today and the future.

It’s time to break free from legacy CRM platforms and deliver the experience your customers deserve. In this session from Zendesk Showcase New York (May 22, 2019), join Cameron Dunn, head of community operations at Vimeo, and the Zendesk platform product management team to hear how customers and partners are taking advantage of the best that Zendesk Sunshine has to offer.

Making quick, confident, data-driven decisions is difficult—if not impossible–when your customer data is fragmented across different channels and tools. With Zendesk Explore, all your customer data is consolidated in easy-to-build dashboards and reporting.

Girish Mathrubootham, CEO at Freshworks talks about the Future of Customer Experience at Refresh 19 London.

Zendesk Vice President of Product and Platform Marketing, Astha Malik, gives a demo of Zendesk Enterprise at the Future of Customer Experience in São Paulo.