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Zendesk Showcase 2023: Up close at the big AI drop

🌃 Business leaders gathered in New York's Chelsea neighborhood to witness the latest #ZendeskAI advancements, including new #generativeAI capabilities and what it means for customer experience, employee experience, and data security. ✨ AI leaders @AKMofficial and @kozyrkov joined the Zendesk team onstage to unveil the latest in the AI space. Zendesk makes customer service better.

IT leaders tackle new challenges with security, AI, and CX

Information technology leaders are responsible for keeping systems up to date and managing security issues amid shifting priorities due to rapid changes in technology. According to a global survey of 1,200 IT leaders, high competition, mounting customer expectations, and new AI tools are all contributing to changing priorities. We published our research in a report detailing the three top areas IT leaders are prioritizing along with strategic recommendations on how to realize these changes in order to stay ahead.

9 Best AI Productivity Tools That Will Improve Your Efficiency in 2023

‍ To keep up with the modern world’s fast-paced functioning, you have to maintain maximum productivity levels at all times. There is no room for indolence, as it can cause you to stay behind. Such proficient work can only be made possible with the latest AI tools. From document management to email marketing or project management, these tools can do it all. These tools have revolutionized the work dynamic for multiple organizations around the world.

Miro's new solution for Google Meet and Jamboard users: Introducing our app for Google Meet all-in-one devices

We’re working in lockstep with Google Workspace to build a robustly integrated and feature-rich visual workspace experience to help customers adopt Miro in hybrid environments, or as an alternative to whiteboarding in Jamboard. Bringing together the power of Google Workspace and Miro’s visual workspace for innovation ensures customers can seamlessly transition their work and can continue to create the next big thing.

Top 6 Benefits of AI and Machine Learning to Boost Efficiency in the Workplace

In an era marked by rapid technological advancements, Artificial Intelligence (AI) and Machine Learning (ML) stand out as monumental game-changers. These aren't just fleeting tech trends. They actually represent a major shift in how businesses operate today. Rewind a few decades, and the business world was a realm dominated by manual processes, often leading to inefficiencies, delays, and human errors.

The next big release in Zendesk AI: a leap into the future of customer and employee experience

Over the last year, the impact of AI on customer service has been massive. Many customer experience applications and workflows can be optimised with AI – but not all AI solutions are tailored to customer experience.