Teams | Collaboration | Customer Service | Project Management

Great employee experiences start with great support. Zendesk for Employee Service makes it easy for every department to deliver fast, reliable help at scale. handle routine questions automatically, so your teams can focus on what matters most. Set up fast, resolve even faster Power self-service with AI Scale smarter and spend wiser Keep employee data secure Zendesk makes employee service better. We build software to meet employee needs, set your team up for success, and keep your team in sync.

Learn how to manage resources in Asana using AI to intake work, plan capacity, assign tasks, and report progress. Ideal for operations and project teams looking to maximize team efficiency. Key moments.

Adrian McDermott, CTO of Zendesk, spoke at the 2025 RAISE Summit and shared how AI is transforming the customer service industry, and what it could mean for the future of work as a whole.

Welcome to the second episode of our Zendesk self-service series! Join us as we explore how to set up team roles, manage permissions, and organize your help center. Learn easy branding tips and how to add web widgets for quick customer support. Watch now to build a secure, well-managed help center that works for your team and customers. Highlights include Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Still paying $10/user for Microsoft Planner with limited flexibility? It’s time to switch to a smarter, budget-friendly solution. Meet Workstatus – the all-in-one alternative to MS Planner for visual project planning, cost control, and real-time team collaboration.

Amer Iqbal is an innovation expert and consultant who has guided dozens of Fortune 500 companies to build the business of tomorrow. Author of the upcoming book “The 5 Ways to Innovate” and host of the “Riding the Wave of Innovation” podcast, Amer helps organizations think, act, and behave more like startups to reimagine their future in a digital economy. Amer has spent the last 20 years leading innovation at some of the world’s top companies, including Meta (Facebook) and Deloitte Digital.

Want to give your Miro board a personal touch? In this quick tutorial, learn how to change the background color in Miro and create a more engaging workspace! Step-by-step instructions to switch the background color Tips on what to keep in mind when changing colors (like how they won’t appear in exports or board history) Discover all the color options—from default light gray to bold blue, purple, and more!

Tired of waiting weeks for Zendesk to approve custom ticket sorting? This game-changing feature lets you create your own auto-triage rules in real-time! In this quick tutorial, Jude reveals how Zendesk's custom intents feature can revolutionize your customer service workflow. Whether you're running a charity, e-commerce store, or any unique business, you can now automatically categorize and route tickets exactly how YOU need them - not just how Zendesk thinks you should.

'Billable Utilization' is what exactly? Plus, a handy calculator that does the math to earn you more.

Are your top performers carrying too much? One company found that 20% of employees were doing 80% of the work. With the right data, they fixed the imbalance and transformed their workplace. Learn how to build a smarter, more equitable team.