Teams | Collaboration | Customer Service | Project Management

March 2024

asana

How Asana uses Asana to streamline project intake processes

Mar 15, 2024 By Caeleigh MacNeil In Asana
For Jana Beiswenger, Head of Business Program Management at Asana, work intake is hugely cross-functional. Her team focuses on business transformation—in other words, making Asana a more effective organization. To do that she needs to align teams around the right strategic programs and ensure Asana has enough resources to achieve business-critical goals. “My role is about creating the right focus holistically so we can execute as a team.
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miro

Miro among the top performers in Okta's Businesses at Work 2024 report

Mar 15, 2024 By The Miro Team In Miro
We at Miro are thrilled to be included in Okta’s Businesses at Work 2024 report. Leveraging anonymized data from nearly 19,000 global customers, this annual report provides one of the most comprehensive windows into app use within enterprises — and even serves as a bellwether of future usage.
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insightful

Process Mining is Transforming Business Operations - Here's How Your Business Can Benefit

Mar 15, 2024 By Sonja Glisic In Insightful
Explore the impact of process mining on workflow dynamics and operational efficiency. Learn how the data science technique uncovers workflow mysteries and empowers businesses to make data-driven improvements.
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geckoboard

Enhance your Aircall call center dashboards with these 5 other data sources

Mar 15, 2024 By Nick Smith In Geckoboard
If you’re a manager using Aircall to power your call center operation, you’ll be no stranger to data. Between Aircall’s own live view of the queue, call Analytics and Analytics+ , there are a whole host of ways to analyse the performance of your sales or support team natively in Aircall. But chances are Aircall data isn't the only data you might need to monitor day-to-day.
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geckoboard

How to integrate Aircall and Zendesk data

Mar 15, 2024 By Sam Gane In Geckoboard
If you’re a Customer Support Manager using Aircall and Zendesk together, the chances are you need to regularly access data from both platforms. You need call metrics and ticketing metrics to monitor the performance of your team and manage workflows. But also, and probably most importantly, you need your team to see this data. Sharing individual performance motivates them and helps to encourage friendly competition. So can you access both in one place?
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time doctor

The role of technology in enhancing labor efficiency ratios

Mar 15, 2024 By Time Doctor In Time Doctor
The search for greater labor efficiency never ends in the fast-paced commercial world of today. This goal is made possible by the ever-changing role of technology in the workplace, which presents previously unheard-of chances to boost output and optimize processes. The article looks at the complicated connection between technological progress and labor efficiency ratios. It uses questions, answers, and examples from real life to show how technology can change things.
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time doctor

Understanding the basics of labor efficiency ratio: A guide for businesses

Mar 15, 2024 By Time Doctor In Time Doctor
Maximizing efficiency isn’t just a choice in today’s tough business world; it’s a must. The labor efficiency ratio (LER) is one of the most useful tools for companies that want to get the most out of their employees’ work. This piece goes into detail about what LER is, how it’s calculated, the many benefits it provides, real-life examples of its use, and useful ways to improve it.
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time doctor

Is cybersecurity a bigger concern for remote employees?

Mar 15, 2024 By Time Doctor In Time Doctor
There has never been a more noticeable movement toward remote and hybrid work arrangements in the quickly changing work environment of today. According to a LinkedIn survey, a startling 45% of employment positions published in the UK in August 2023 were for hybrid roles. This shift has sparked conversations about operational effectiveness and productivity, but cybersecurity in a distributed office environment is an equally important issue that has to be addressed.
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monitask

The Benefits of Self-Care and Why Companies Should Take Notice

Mar 15, 2024 By Junun Saleh In Monitask
As businesses continue to grow, they need to consider the importance of self-care. Self-care is a term that covers a wide range of activities that promote your health and well-being. These activities can include relaxation techniques, healthy eating habits, getting enough sleep, and taking time for yourself. We’ll discuss the importance of self-care and how it affects business success. We’ll also outline self-care benefits for businesses and discuss how companies can achieve these benefits.
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Achieving Peak Performance at Workplace | The Productivity League Ep.21 | We360.ai

Mar 14, 2024 By We360.ai In We360.ai
In this engaging talk show, we're diving deep into the realm of performance reviews, focusing on the power of open communication. Expect to gain insights into fostering transparency, building trust, and navigating feedback effectively. Our expert panel will share practical strategies for both managers and employees to enhance performance review discussions. Whether you're seeking to improve your feedback delivery or receive constructive criticism with grace, this session offers actionable advice to help you thrive in your professional journey.
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