Discover the transformative impact of Insightful on BPO operations. Explore AI integration, PC monitoring software, and key trends reshaping the industry. Learn about cloud adoption, remote work expansion, and sustainability initiatives, and how Insightful empowers BPOs.

Employees are not merely the people working in the organization, but employees are the organization. Assume your brand has a great product and even great marketing, but would you be able to meet the demands without any lending hand? Even if you make the sale, would you have people deliver it physically or virtually? Even if you provide it, would you have someone to follow up and take care of after-sale customer service?

For remote customer service teams, Slack is your virtual office environment. It’s your meeting room, your noticeboard, and the one space you can count on everyone checking on a regular basis. So if you lead a customer support team who uses Slack, you may be interested in the best Slack apps and integrations that will help you work more effectively and boost productivity. In this article, we round up our favorite Slack applications for support teams in 2024.

Great news! Here’s the TrackingTime power-up for Trello, the ultimate time-tracking solution for Trello users and now the integration is better than ever.

The secret to good meetings? Knowing when you actually need one.

Does it ever feel like there’s just too much project and not enough budget? (Does it ever not feel that way?) It’s not just you — only 34% of businesses report completing projects on budget half the time or better. In other words, most businesses (66% of them) go over budget on more than half the projects they complete. Project managers are constantly concerned with project planning, timelines, forecasting, and even risk management.

Streamlining operations is crucial for SMBs to thrive. Billing software is a powerful tool that can improve your workflow, fueling growth and giving you a leg up against the competition.

Unlock the power of data in BPO success. Learn how Insightful monitoring software for PC and other tools drive efficiency, satisfaction, and agility in a competitive market. Stay ahead with data-driven strategies.

Explore how leveraging people analytics and AI can transform your workforce enterprise and turn HR into a strategic powerhouse, enhancing decision-making and agility.

You only get one chance to make a first impression — especially in the workplace. When you onboard new employees, the initial welcome experience sets the tone and has a significant impact on probability of retention over the longer haul.

If you have an organization, tracking your employees and freelancers for productivity, also known as employee screening is a must, which means that you must know whether your employee is working or simply walking around, daydreaming. However, doing it manually has a loophole, which is a waste of time and your employees lying. So, you need time tracking software, which will automatically do it for you. How convenient!

In today's fast-paced world, customers require quick solutions to their problems. This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. Let's just get right into it! Together we will delve into how implementing self-service support with TeamSupport can be a game-changer for your business.