Teams | Collaboration | Customer Service | Project Management

March 2024

Meet Odie - Your Personalized AI Assistant for Customer Support

Mar 13, 2024 By OneDesk In OneDesk
OneDesk's generative AI assistant powered by GPT. The AI assistant can support your customers and assist your agents. The AI's knowledge is based on your own company's content including articles, canned responses, and previous agent replies. OneDesk combines Help Desk, Project Management & Professional Services Automation software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
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geckoboard

8 Best Aircall Apps & Integrations in 2024

Mar 13, 2024 By Dale Pearson In Geckoboard
Now valued at over $1 billion dollars, Aircall has charted an impressive path to growth. The cloud-based phone system is used by sales teams and customer service teams in over 17,000 companies worldwide With a growing customer base, it’s not surprising that the platform has also built up a thriving eco-system of third-party apps and integrations to help you get the most out of your Aircall subscription.
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geckoboard

How to create a TV dashboard for Aircall

Mar 13, 2024 By Dale Pearson In Geckoboard
Aircall is one of the most popular cloud phone systems – used by sales teams and customer service teams alike. It also provides excellent reporting and analytics features, so managers can stay on top of KPIs and Service Level Agreements. However, as any good contact center manager will know, the situation on any given day can change fast – it’s not enough for one person to be on top of the team’s performance metrics.
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exoprise

Effective Monitoring for VPN Gateways

Mar 12, 2024 By Jason Lieblich In Exoprise
As the use of VPNs (Virtual Private Networks) becomes increasingly prevalent, ensuring their efficient, speedy, and reliable performance is crucial. Synthetic monitoring allows organizations to create simulated scenarios to evaluate and measure VPN performance, enabling them to optimize user experience and troubleshoot any issues that may arise. Exoprise provides a suite of products which work together for highly effective VPN performance gains.
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rocket.chat

6 key components of public safety communication

Mar 12, 2024 By Sara Ana Cemazar In Rocket.Chat
Public safety agencies' core purpose is to protect people's lives during emergencies and unanticipated crises. Therefore, they must have a robust public safety communication system to deliver timely information, promote immediate actions, and exchange mission-critical material and data. The system should also facilitate communication between emergency responders and provide updates to the general public.
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teramind

A Step By Step Guide to Optimizing Business Processes

Mar 12, 2024 By Taran Soodan In Teramind
Business process optimization isn’t a novel concept. In many ways, it’s as old as business itself, as forward-thinking leaders and entrepreneurs have always sought to perform better work more efficiently and effectively. However, the concept has taken on renewed importance as companies grapple with a rapidly changing business environment impacted by shifting consumer trends, unique hiring challenges, technological innovation, and other industry-specific changes.
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Miro Tech Talks: Tackling Software Testing Challenges

Mar 12, 2024 By Miro In Miro
We’ll delve into common challenges experienced in software testing and discover innovative solutions. You’ll hear about employing computer vision and AI for testing, with experienced engineers from Miro and TestDevLab. During this session, you’ll gain insights to effectively tackle your QA challenges.
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monitask

Maximizing Productivity and Work-LifeBalance: The Ultimate Guide to SwingShift Hours

Mar 12, 2024 By Thomas Simon In Monitask
Swing shift work refers to a type of work schedule that typically falls between the traditional day and night shifts. It often starts in the late afternoon and extends into the evening, sometimes going as late as midnight. This shift is also known as the second shift or the afternoon shift.
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troop messenger

Online Tools and Techniques for Sustainable Branding

Mar 12, 2024 By Archana Dasa In Troop Messenger
In the contemporary business landscape, the imperative for sustainability has become more than a trend—it is a fundamental ethos that resonates with consumers worldwide. As climate change, resource depletion, and social responsibility take center stage, companies are compelled to reevaluate their strategies and adopt a more sustainable approach.
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asana

How Asana uses work management for smoother creative production

Mar 12, 2024 By Alicia Raeburn In Asana
For Tara Vajra, Head of Creative Operations at Asana, creative production is a tight balancing act. Her role requires her to constantly measure existing resources against new requests and larger marketing goals. This is especially tricky at a global company, where she needs to produce assets that work across cultures and partner with stakeholders who live around the world.
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time doctor

Technological tools and innovations enhance team efficiency

Mar 12, 2024 By Time Doctor In Time Doctor
Using technology in our daily lives is not only beneficial, it’s a must in today’s fast-paced business world. Because of changes in technology, the way teams work together has changed. These changes have also affected the work itself.Two clear examples of this movement are the rise of digital workplaces and the trend toward working from home. These team efficiency tools make it easy for teams to communicate as if they were in the same room.
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