Wire, the world’s most secure collaboration platform, has been selected as the winner of the inaugural Secure Communications Solution of the Year Award at the prestigious Cybersecurity Breakthrough Awards, beating 3,499 competitors to take home the prize. The award provides further industry recognition and credibility for Wire’s encrypted collaboration platform, which has also previously been recognized by analyst firms Gartner and Forrester for its leading-edge collaboration solutions.

People are talking about you—and, let’s be honest, you might not like what they’re saying. Customers will always be discussing your products and services out in the wild—conversations between real human beings, from power users sharing their knowledge to folks just ramping up seeking tips and tricks. Even if you don’t always like what you see, you definitely need to be part of the conversation.

Messaging apps are how many of us communicate today. Around the world, people are connecting on their favorite messaging platforms, like WhatsApp, iMessage, WeChat and Facebook Messenger. At work, we collaborate with enterprise messaging apps like Slack and Microsoft Teams. We chat in real-time like we previously did on the phone (“I’m pulling up to your house, you ready?”), or we chat asynchronously through email (“Any ideas for dinner tonight?”).

It’s been business as usual here at the Freshworks Marketplace – we now have over 800 apps on our unified marketplace. As we continue to steadily add apps to the Marketplace, here’s a quick look at some of our latest additions!

Imagine this: meeting a new acquaintance who raves about meeting you, but never follows up on making plans, and forgets your name when they bump into you. Now imagine another new acquaintance, this time who remembers your name, is still in contact with you months later, and sends you interesting resources that make your life better. Who would you prefer?

If you’ve worked in customer experience for long, you probably know that change is the only constant in retail. And that’s what keeps our job exciting, right? As customer preferences continually evolve, it’s our responsibility to continue raising the bar and meet their heightened expectations. But surprisingly, most UK retailers aren’t doing that.

Wire, the world’s most secure collaboration platform, today launched its ‘Odds of a Bad Bet’ report, which details the alarming scale of risks businesses are up against in a time when email is proving an open door for cyber criminals and malicious actors looking to disrupt, exploit and destroy businesses.

Here’s a common question that’s coming up about Shape Up, our new book on product development: People in my book club love all the principles, but they had one question: How did they build Basecamp 3 doing this? It seems like all the practices are for adding features to an existing product. There’s a new appendix in the book now to answer this question: How to Begin to Shape Up: New versus existing products.

Riot Web 1.4.0 is out today (with Android and iOS to follow shortly), landing a range of enhancements and powerful new features to make sure you’re always informed and in control of how, when, where and why your data is processed. As you probably already know, Riot runs atop Matrix and Matrix is a decentralised, federated instant messaging network.