The EU’s next discussion on the Digital Markets Act (DMA) will take place soon and interoperability for online communications (messaging apps, collaboration tools and social media platforms) will be at the heart of it. Interoperability was one of the key features of the DMA when it was first advertised, as it’s completely aligned with the fundamental goals of the act.

Efficient customer support plays a crucial role in your business’s overall growth and continuity. It starts with communicating with your customers using the right tools and platforms. With the increased technological trends today, you can easily reach out to your customers using live help chat software. This tool helps you stay connected with your customers and remain ahead of the game no matter the competition within your niche.

We’re firm believers in the power of open source. By being open, we’re able to share with the world - and sharing is one of Rocket.Chat’s core values. As a part of our open-source commitment and our mission to empower our community, Rocket.Chat is proud to launch our very own University program!

How top companies are empowering agents and delighting customers with Slack as their digital HQ.

By using Slack integrations with Salesforce, Zendesk and MuleSoft APIs, Qumulo customer success teams save hundreds of hours per year.

Microsoft and Slack have a history that goes back to 2016 when Microsoft attempted to purchase Slack. The deal did not materialize, and in response, Microsoft created its collaboration tool, Microsoft Teams. Slack and Microsoft Teams boast 12 million and 13 million daily active users, respectively – a direct result of the pandemic and the increase in remote work.

Certainly yes, why not? We all know that the HR teams are the backbone of offices of all shapes and sizes, as they are the ones who identify and bring potential and skilful resources to the company. The automation of the HR workflows would beyond any doubt, help the HR department save time from doing the repetitive mundane tasks of talent acquisition, hiring, employee onboarding, employee management, payroll, performance appraisals, and others.

The scale of the not-for-profit (NFP) sector in Australia continues to grow. With the global crisis, there is a great opportunity to innovate, rethink, and venture out for the future of the sector. Last December 9, 2021, Convene sponsored a panel discussion about the investment of NFPs in innovation during these times. The session is part of the Governance Institute of Australia‘s (GIA) Not-for-Profit Governance Forum 2021.

An internal investigation recently uncovered a vulnerability (identified as CVE-2022-21706) in Zulip’s invitation links. Specifically, a reusable invitation link could be used to join a different organization than the one it was created for. As a result, there was a potential for users to join any organization without an invitation (and bypassing domain restrictions). This vulnerability was discovered by the Zulip security team, and has now been fixed for all Zulip Cloud organizations.

Meetings shouldn’t keep you from your “real work.” If structured right, meetings *are* where work gets done.

When we hear the phrase “Employee Experience,” several questions come to mind. First and foremost, what is it? Is it a top-of-a-mountain, mystical experience, where the employee discovers their value, worth, and employer appreciation? The simple answer is “Yes.” According to a Gallup report,” The employee experience is the journey an employee takes with your organization.

The digitalization of businesses is growing at a rapid pace. Customers demand that products and services be available 24/7 throughout the year. Because of this demand, customer service chatbots are becoming increasingly popular among businesses. A chatbot is a software program that uses Artificial Intelligence and Machine language to operate. A customer service chatbot is being used in the e-commerce business for improved customer service.

Marking up notification emails with HTML out of the 1990s has always been an annoyance, but now notifications need to span across additional channels such as SMS, Slack, Microsoft Teams, mobile push, web push, etc. They also need to accommodate more dynamic use cases like magic login links, multi-language notifications, and location based alerts that have caused the content formatting challenge to become far more complicated and cumbersome.

Your company probably has a strong set of values around things like inclusion, diversity, and sustainability. And like most companies, with a few positive changes, they can do a much better job living those values. That’s where you come in! For an organization to transition from solely preaching its values to living them, there must be people within who facilitate that initial change, especially around social initiatives like diversity and sustainability.

Cybersecurity in 2021 has been a challenge for many organizations around the world. No sector is spared from cyberattacks — even emerging companies and leading industry leaders from diverse industries are vulnerable to such attacks. In the US alone, the Identity Theft Resource Center (ITRC) identified that the number of data breaches in 2021 has surpassed the volume of data breaches in 2020.

At its simplest, Slack is a channel-based chat tool that many agencies and client services teams use to discuss issues in real-time. Instead of relying on buried email threads, phone calls, or carrier pigeons, Slack has become a popular tool for one-to-one business messaging, private group chat, voice and video calls, and inter-business collaboration via Slack Connect.

Let's face it. Big Brother is watching. Whether you like it or not, you are leaving a digital trace and your personal life every time you use your favorite social media account (or several). And those crumbs of privacy you scatter along your way are eagerly collected, scraped, and analyzed by Facebook, Google, and other less benevolent corporations. They have a use for your information.

Slack is one of the most popular real-time work communication apps used by individuals, teams, and organizations. It offers quick chat functionality, easy file sharing, voice and video calls, and more. So why look for Slack alternatives? Well, Slack has its own share of drawbacks. For starters, the fast messaging and endless group chats make it difficult to track what’s happening. In this article, we’ll discuss some Slack drawbacks and suggest 10 Slack alternatives you can use instead.

If you’re not riding the wave of change, you’ll find yourself beneath it. Not so long ago, managing a work team meant everyone was under a single roof. Today, the situation is vastly different. Most employees prefer to work from home to retain a degree of freedom and autonomy over their lives. Some prefer to work from an office but only on a few days of the week and still others prefer to go back to the good old fashioned full-time office work.

Lately, it’s not hard to go on LinkedIn, read online, or hear the news about a merger or an acquisition (M&A) transpiring. Two weeks ago, Frontier Airlines and Spirit Airlines announced they were merging. Last week, WarnerMedia and Discovery announced they received government approval to merge into one large media conglomerate. And then there are the acquisitions going on in tech, healthcare, and everywhere else.

With technological innovation accelerating faster than ever—and the pandemic entering a new phase—CIOs have never faced more uncertainty and complexity. That’s why we’ve partnered with Caspian Studios to sponsor Season 3 of the CIO Classified podcast. CIO Classified is a podcast for CIOs, decision-makers, and technology leaders that want to push their business forward and stay on the cutting edge.

The Indian government developed a messaging app for the government called GIMS, which stands for Government Instant Messaging System. Government officials refer to it as Sandes, which means "message" in Hindi. "Sandes is a secure, open source-based, the cloud-enabled platform hosted on government infrastructure, allowing the GOI to maintain strategic control. One-to-one and group messaging, file and media sharing, audio-video calls, and e-government program integration are some of its features.

Employees are the heart and soul of every organization. They play a key role in defining the success path of an organization which is why it is important to consider your organizational goals and culture while hiring new employees.

A decade ago, telecommuting or “working from home” was new and only offered to those in higher management as an extra perk. This is because high-quality audio and video streaming tools needed for telecommuting are typically overpriced at that time. Fast forward to 2021, the world gets hit by a pandemic, and overnight, everybody had to evolve to the new normal.

Location sharing can be seen in both a positive and negative light. Great in the sense that it provides an extra layer of safety and convenience to users. Ever tried finding your friends at a festival without location sharing? Impossible. A lone worker who wants the comfort of those back at base knowing where they are? Yes please. But, of course, it can also be a massive invasion of privacy and yet another opportunity for data mining and more ******* adverts.

At Asana, we’re all about making cross-team collaboration seamless. Today, we’re excited to introduce Asana Flow, a suite of new features powered by the Asana Work Graph data model and purpose-built to drive effortless coordination for individuals, teams, and organizations.

When done right, workflows provide the clarity cross-functional teams need to reach their goals faster. Today, we’re making it even easier for you to visualize and build automated workflows. As a key part of Asana Flow, we’re thrilled to share a slew of new and customizable workflow templates created in collaboration with leading organizations around the world.

FOSDEM 2022 took place on Matrix 5-6 February, seeing anyone enthusiastic about free and open source software - from anywhere across the globe - meet, share ideas and collaborate. For a full write up from a pure Matrix perspective, visit the Matrix blog post. Element was a sponsor of FOSDEM 2022 and our Element Matrix Services (EMS) team provided all of the chat infrastructure for this year’s event.

Human beings are built to be communal. People thrive off the company of others, especially in the workplace, and it fuels creativity and encourages the performance of fellow employees. Not that it has to be consistently competitive, but certainly socializing with colleagues can inspire our mode of thinking.

The year 2021 has passed, and it’s a new year for another annual general meeting. The previous years have opened up AGMs to venture out of the four-walled conference halls. In addition, the global crisis has become an accelerant for companies to adopt digital solutions and explore virtual and hybrid AGMs.

Internationalization in software development, known as “i18n” for its number of letters, is as vital as ever for modern companies. Web-based products and services are no longer tied to geographical and cultural boundaries and not every potential customer speaks English. You might have designed your app with your native region in mind, but you’ll eventually need to expand your supported languages and regions to cater to a global audience.

In the field of healthcare, clinical governance is the primary priority to maintain the health and wellness of the patients. Advancements in medicines and practices are developed to support the goal of clinical governance. Similarly, healthcare boards also work towards achieving better healthcare board governance. This means making workflows more efficient to sustain the business while complying with regulations.

Want a secure custom branded web-based messenger, but don’t want to pay a fortune? You can have exactly that using Element Cloud, from just $15 per month! via GIPHY A branded Element web app is ideal for organisations and communities who want all the benefits of open and secure end-to-end encrypted messaging, but with a customised interface to make it look like their own.

Slack alternatives: why should you consider them and what are the best ones? There has never been so much talk about team collaboration software as nowadays. The world is witnessing a new working model and improving productivity while working hybridly has become high priority. Among so many options, we've noticed that organizations are looking for Slack alternatives.

Is WhatsApp secure for companies? Can employees carelessly discuss work-related matters via WhatsApp? WhatsApp users were caught by surprise last year when they learned that some of their data is shared with Facebook. Millions of users received a notification about the platform’s Privacy Policy Update in 2021. But the news triggered a question: how secure is WhatsApp and is it actually secure for companies? The reactions were diverse.

As the modern Intranet finds a home in more and more companies, they are learning to leverage it to fit their unique organizational needs. Simpplr wants to encourage your business by sharing what you can accomplish to build organizational-wide collaboration, enhance your employees’ engagement, and create a company culture that is distinctive yet complementary to your work environment.

Meetings are an important part of everyday company communication, decision making, and team building. People attend an average of 11M meetings each day, 55M meetings per week, and 220M meetings per year.

Are you new to the marketing business and want to connect with potential clients? Are you familiar with direct mail? Direct mail marketing approaches potential customers that a business might not have reached otherwise for many reasons. Hence, this tool can be creative, relevant, targeted, and engaging in sparking a relationship and lay the first bricks to build trust. A report shows a 5 to 2% average response rate for direct mail campaigns. To know more about this robust tool, keep reading the post.

We are excited to announce the launch of Rocket.Chat’s Instagram Direct App, enabling businesses to integrate their Instagram Business account with our Omnichannel solution. The new integration helps businesses build relationships with customers, facilitating a conversational commerce experience in Instagram DM and providing a single omnichannel platform for the various consumer touchpoints.

The educational sector is currently going through major changes. The pandemic has made all education switch online for a while - and this was a wake-up call for many schools and universities to start investing in software for education. It is evident that the whole education system is lagging behind when it comes to digital transformation. However, the pandemic kick-started the growth of the EdTech market, which is expected to reach $404B by 2025.

Student collaboration tools are becoming increasingly important in contemporary education. When students collaborate, they are engaged in the learning process. Thus, collaboration in the classroom can lead to improved learning outcomes. However, student collaboration takes many forms today. Since digital education is being introduced to schools and universities, a new way to collaborate outside the classroom had to be designed.

The current global epidemic has definitely changed the workplace sphere — a digital setup became a must in efforts of continuing operations. Now that much progress is being made with vaccine rollout in hopefully seeing an end to the pandemic, employers are exploring new work arrangements. One of which is a middle ground between working remotely and physically — a hybrid workplace setup.

Why do people choose the jobs they do? This intriguing thought was the subject of a conversation between Amanda Berry, Manager of Corporate Brand & Communications and Head of Internal Communications at Simpplr, and LaToya Lyn, Chief People Officer at Help Scout, during the tenth Cohesion Podcast. The question “Why do people choose the jobs they do?” was also the catalyst of LaToy’s quest for understanding the dynamics of how people go through their career journey.

When we ask our customers what IT teams appreciate most about Mattermost, security is often at the top of the list. The fine-grained control of Mattermost capabilities and the ownership of their critical data within Mattermost are the two most cited benefits. But ownership of data also implies responsibility, and much of the burden of this responsibility is placed on IT to manually execute.

Companies have been remaking the work experience over the past couple of years. This has included adjusting the way they hire, reshaping communication standards to operate well in an at least partially remote atmosphere, and developing a stronger culture overall. These shifts and changes have certainly created obstacles for scaling, but we are proud to announce that 2021 was a fantastic year of growth at Courier!

ProSiebenSat.1 combines leading entertainment brands with a wide Dating & Video as well as Commerce & Ventures portfolio under one roof. Offering the latest in entertainment on any device, ProSiebenSat.1 is the company behind some of the most exciting TV broadcasts in German-speaking countries, using its TV reach and advertising power to build up consumer brands. Furthermore, ParshipMeet Group, a leading global player in the dating segment, is part of ProSiebenSat.1.

When the COVID-19 virus spread across the globe, social gatherings were suddenly prohibited and people were required to stay at home. Regularly busy fast-food restaurants slowed down their operations. The once lively hotels turned into ghost towns. The ever-crowded airports seemed larger than usual.

Messaging apps are meant to be simple, but the sheer volume of them can be overwhelming. You speak to Gran on Facebook because, let’s be honest, that’s the only app she knows how to use. Then we have Lucy over on Instagram. Your friends are split between Signal and Telegram. The family group chat is on WhatsApp, where you can’t get a word in edgeways. Your longtime work friend Jonathan keeps in touch via LinkedIn. All things work related go via email… and so on.

Digital transformation in the public sector is already a reality. More than ever, public sector organizations are becoming aware of their need for digitalization. Even so, change is not always easy since public-sector organizations have high standards and specific requirements for online solutions. Data privacy is government agencies’ top concern; they’re the ones that should set the bar when it comes to protecting users’ information.

Looking for a way to align your business goals, improve your internal processes, and refine your strategy? If the answer is “yes,” a balanced scorecard could be just what you need. When used correctly, a balanced scorecard helps businesses identify the best growth opportunities. It focuses on a range of different business areas, allowing leaders and managers to align their goals and keep employees on the same page, no matter what their role is in the company.

Every writer knows the terror of the blank page. You can have a whole cast of fully fleshed-out characters, a vivid setting, and an awesome idea. But what do you do after you type “Chapter 1”? If your stories always lose focus once you start working on them, you might need to do some planning first. A plot diagram keeps you from getting lost while you tell your story. It’s like a map you can follow on your expedition through the lands of creativity.

People understand the purpose and perhaps the strategy in creating internal comms. However, can you describe how to achieve a return on investment (ROI)? And in three steps? That was the core of the conversation between Simpplr’s Amanda Berry, Corporate Brand & Communications Manager and Head of Internal Communications, and Jason Anthoine, Managing Founder of Audacity, in the ninth Cohesion Podcast.

Voting for a new feature in a messaging app? Deciding where to go for lunch? Soliciting friends’ advice on whether to go on that second date?! We all know the pain of group decision-making, especially in busy chat rooms. We’ve seen creative uses of reactions as an informal way to see which option is most popular, but a lot of you have been asking for the ability to run proper polls. So….