Key Takeaways: If you’re in charge of managing IT infrastructure, you know how critical it is to minimize disruptions and ensure everything is running efficiently. That’s where problem ticket ITIL and problem management come in – these techniques can revolutionize your approach to resolving IT incidents and ensuring your systems are stable. Problem management is all about identifying the root cause of incidents and developing a plan to prevent them from happening again.

AI for employee experience means leveraging artificial intelligence technology to improve all aspects of the employee journey, including onboarding, performance, development, support from internal service teams and access to information to perform daily tasks. The key to running a successful business is creating an environment that fosters an exceptional employee experience (EX).

Recent technological advancements have empowered many organisations to finally offer the level of personalisation most consumers want. According to our research, 61% of consumers say the faster a company is to offer personalised experiences, the more likely they are to purchase from them. From that same research, 66% of consumers are also willing to share their data if it means getting more relevant and personalised experiences. However, with better personalisation comes great risk.

As a business owner, you’re always looking for ways to streamline your operations and increase efficiency. One way to achieve this is by implementing a business integration platform. A business integration platform can bridge the gap between different operational areas of your business, ensuring seamless and efficient communication between systems, processes, and people.

Your customers expect to engage with your business on their terms, through the channels they prefer. Omnichannel customer service is a strategy that allows businesses to provide seamless and personalized support across all channels throughout the entire customer lifecycle. By implementing an omnichannel approach, businesses can improve customer satisfaction, loyalty, and overall experience.

Welcome to our guide on crafting an effective ITSM roadmap! In today’s fast-paced business world, it’s more important than ever to have a clear plan in place to manage your IT journey while ensuring organizational success. This guide will introduce you to a user-friendly ITSM roadmap template that will help you plan, execute, and succeed in your IT journey while meeting your tailored needs.

In the year since generative AI became widely available, the world has changed enormously. As of February, ChatGPT set the record for the fastest-growing user base. Once a novelty, generative AI now forms the baseline of different technologies. Even beyond technology, generative AI is asserting itself in finance, pharmaceuticals and art. With generative AI, there’s a strong sense that understanding how it can be used is uncharted territory.

These days, there are a number of ways for customers to get the answers they need without direct interaction with an agent, including knowledge bases, community forums, and AI-powered virtual assistants. To add a personal touch, or when virtual tools do not result in a resolution, companies must still provide the option for customers to talk to a human.

When it comes to managing your business needs, choosing the right software solution is crucial. ITSM and CRM are two important tools that can help streamline your day-to-day activities, but they have distinct differences. ITSM, or IT Service Management, focuses on managing and delivering IT services to meet the needs of an organization. On the other hand, CRM, or Customer Relationship Management, helps businesses manage interactions with their customers.

Digital transformation has become a top priority for companies looking to stay ahead of the curve. One of the key drivers of digital transformation is no code workflow automation, a game-changing technology that empowers businesses to streamline processes, boost efficiency, and eliminate the need for complex coding. No code workflow automation is a powerful tool that enables businesses of all sizes to automate various tasks, enhancing productivity and ultimately contributing to the bottom line.