Whether you are a customer support professional or manage a team of agents for your company, certain soft skills can significantly impact how positive each customer interaction will be. In Part 1 of this series we explored two, and here in Part 2 we take a close look at a few more soft skills that support staff should master in order to provide the best customer experiences. 4. Organizational & Time Management Skills

The remote working trend largely started at the beginning of the year and looks like it is here to stay. The shift mandated by the government looked a little difficult, but technology eased the transition effortlessly. From business management to HR management, businesses can be managed with different tools catering to each department. Here is a list of six tools for you to rely on to run your business smoothly.

As a direct result of the pandemic and all the uncertainty brought upon us during this last few months most of the Companies have fully migrated to a remote workforce; some of them for the very first time which has created unexpected challenges that nobody anticipated prior to this fully remote landscape.

Whether you are running a design sprint, defining your brand’s tone of voice, customer journey mapping with a remote team, or something else, there are any number of ways you can organize your Miro board. After all, you have an infinite canvas. Possibilities are endless. But how do you know where to start? Should you use a linear, circular, or more free-form layout? How can you use frames, templates, and color-blocking to give your attendees both structure and space to be creative?

You know the feeling: you’re getting started on an exciting new project, but now that you’re actually sitting down to finalize the project plan, you have some tough decisions ahead of you. Deciding how you’ll visually track and manage your work is critical to setting your team up for success. These early project decisions are key to starting your project on the right track, and will make it easier for your team to track and execute work all the way through the finish line.

In 2020, according to a survey by Owl Labs, nearly 70% of full-time workers in the US are remote. As a result of the pandemic, many teams had to switch to remote work suddenly. They needed to figure out new ways to achieve the teamwork and collaboration they had in an office setting. Buffer’s State of Remote Work survey found that remote workers cited collaboration and communication as one of their biggest struggles.

In this article, you’ll learn how to build an FAQ page that your clients will love to read and your staff will love to reference. We’ll also talk about: By the end of the article, you’ll know how to build a perfect FAQ page to answer your customer’s questions and streamline your customer service process. Let’s get started.

The word ‘workflow’ sounds familiar? Right? You might have heard it in your workplace conversations, usually in conjunction with automation and business processes. But, what is workflow exactly? Workflows are the day to day motions that make up your job. You might follow them routinely, you might document them methodically, or you might be somewhere in between. In any case, workflows make up a crucial part of your workflow life.

AI chatbots aren’t just for customers. They can provide useful support throughout a business, including your help desk. Help desks are the hub of your support. The help desk team not only supports your customers but also manages internal IT and HR support. They’re busy handling tickets, maintaining office network infrastructure, speaking to customers, and dealing with all manner of technical difficulties your departments could find themselves facing.

Maintaining call quality with Microsoft Teams is a process, not a one time event. Network engineers and Microsoft Teams application owners need to be vigilant in preserving optimal call quality to ensure audio, video, and screen-sharing always remain satisfactory for end-users. And vigilance is just as important before the pandemic as it is during the pandemic no matter where your users are working from. In some ways its more important today when working from home.