Identity verification via OTP automation, simply put, is the automatic sending or triggering of OTP messages to individuals with no manual intervention. Process automation has become increasingly popular with brands as it allows them to save time by allowing employees to reset their passwords or unlock their accounts via OTP quickly. Additionally, they are making use of other types of SMS automations by using time or action-based drip messages that are triggered by specific criteria.

There’s a sense that productivity is soaring amongst companies as most have adjusted well from the shift to remote working. Like many others, Teamwork Desk has risen to the challenge and delivered a plethora of features, enhancements, and integrations over the last quarter — to help you work more efficiently. Here are some of the features the team has been working on.

Bringing all the right people along the creative journey of designing new web and product experiences is complex. At each step, collaboration is imperative; from the birth of a creative idea, to conducting user research, through prototyping concepts there’s a chance for misalignment amongst the core design team, or with collaborators and clients.

As a team lead, sharing regular status updates and progress reports with project stakeholders and executives is all in a day’s work. That’s because reporting is an essential part of communicating impact, getting ahead of potential pitfalls, and highlighting wins. The problem is, too many team leads spend too much of their time gathering the facts and figures needed to show where work stands.

For professional services companies like consultants, accountants, legal professionals and others, success so often comes down to their ability to forge deeper and longer lasting relationships with their clients than their competitors. Anyone can provide a service — what firms really need to do to stand out in a crowd involves providing an exceptional experience in every sense of the word.

The most wonderful time of the year will look a bit different in 2020. The holidays are usually a time for parties with family and friends, wearing ugly sweaters, going to see The Nutcracker or taking beach vacations over the winter break. But with the pandemic still gripping the world, even Santa may have to practice social distancing. Traffic in brick-and-mortar stores is sure to be down, and economic uncertainty may mean reduced consumer spending.

Introducing our no-B.S. guide to leading your team through turbulent times.

One of the key benefits of using Kubernetes is that it’s very flexible and fault tolerant. However, that also means that it has quite a lot of complexity to deal with. A well-built operator abstracts that complexity away and helps manage updates and upgrades seamlessly. The Mattermost Kubernetes operator is basically like having a Mattermost Cloud Engineer running inside your Kubernetes cluster managing Mattermost for you.

In Part 1 of this blog series, we introduced why it’s more important than ever to revisit how to keep customer support teams engaged with each other and what tools will help enable collaboration and keep agents motivated and excited about providing excellent support to their customers. In Part 2, we dove into tips for fostering collaboration and engagement among support team members and between agent and customer.

There was nothing in particular that should have drawn attention to the two individuals sitting for drinks at the bar in Reno. Just two old colleagues catching up over some drinks. But if someone had paid close enough attention (and perhaps spoke Russian), then they might have overheard that one of the pair was attempting to recruit the other into what was possibly one of the biggest ransomware operations to date.