The idea behind Incident Management is to be ready. Not ready for anything, as that can be an unrealistic expectation, but ready to respond when the unexpected inevitably happens. DevOps teams often create incident playbooks in order to ensure they are as ready as possible to handle situations as they arise. Luckily, there is some amazing documentation on how to do just that from our friends at PagerDuty.

“It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness…” So begins the classic novel, A Tale of Two Cities, by Charles Dickens. It refers to the premise of the story: A time of despair and suffering on one hand, and joy and hope on the other. And it's how we began our story of two B2B customer support departments.

We are thrilled to announce that Wire has been positioned by G2 Crowd, the world's leading enterprise software and services review platform, as a Leader and High Performer in their latest Grid Report. This is the first year Wire has been placed in the Leaders quadrant, joining Microsoft Teams, Slack, Zoom, and Cisco, following the launch of our next generation end-to-end encrypted video conferencing platform.

Let’s jump back to October of 2019. We opened a beautiful new office in Belfast, Northern Ireland, overlooking the iconic Harland and Wolff shipyard. The office was a huge investment for Teamwork, $1.2 million in renovation and outfitting, only to find it empty in March of this year due to COVID-19. We now find ourselves re-evaluating our office spaces and people policies heading into 2021.

How much clarity do you have into your team’s workload? If you answered “not a lot,” you’re not alone. In fact, 1 in 4 businesses say they either have no process in place or rely on “gut feel” to distribute work. As a result, a whopping 80% of employees report feeling overworked and close to burning out.

The COVID-19 pandemic has increased the already-robust adoption rates for employee monitoring software. Prominent publications, including The Washington Post and The New York Times, have reported on this trend, and they have documented employees’ general unease about the practice. Indeed, even before employees were relegated to their homes, many were uncomfortable with the idea of invasive and unbridled digital oversight.

In recent years, businesses rely more and more on software services. According to devsquad, On average, companies use 34 SaaS services. That is why we’ve released a new Zapier integration that allows our customers to integrate with 1000+ online services. A full list of tools that can be integrated with Monitask can be seen here. In this article, I will explain how you can set-up your first integration.

I never thought I’d be such a huge fan of team retrospectives. I used to dismiss them as irrelevant for non-engineering teams, or as a twin of the post-mortem (which typically only takes place when something goes wrong, and too often involves feelings of regret and blame). But my attitude changed immediately when I started taking part in retros at Miro.

Let’s track the timeline of responses over the last twenty years… IDC reports that workers who manage, create, or edit documents for a company were spending up to 2.5 hours per day searching for what they needed.

When Mattermost first started, it didn’t make sense for us to have an office; it was just myself and one other person. They were writing code the whole time, and I was on the phone the whole time, and being in the office we ended up interrupting each other. So eventually we started working from our homes and only got together when we needed to catch up.