A knowledge base is a self-service centralized repository of readily available information about your business, its products or services, and industry-relevant topics. From the customer’s perspective, an external (or public) knowledge base is a go-to resource for them to learn everything they want about your company. For instance, your external knowledge base may incorporate FAQs, getting-started guides, how-to articles, feature updates, and so on meant for instant self-help.

Microsoft’s SharePoint is a robust business platform that offers improved collaboration, content management, search and business intelligence capabilities to organizations all over the world. Some of the leading companies are already leveraging these capabilities of SharePoint to increase their business productivity as well as efficiency. However, for many users SharePoint is somewhat difficult to navigate.

TFiR interviews Zulip founder and CEO, Tim Abbott. Watch now to learn how Zulip helps project managers catch up on important conversations. Learn about a how a community of mathematicians are collaborating 0n Zulip to develop a new software program called Lean to build a new digital repository that they believe is the future of their feild.

Kubernetes is said to be the platform to build platforms on. In Freshworks’ case, this is very true. Once Kubernetes established itself as the de-facto container orchestration platform, we set out to create a platform around it with certain very specific capabilities in mind. Kubernetes is a complex beast and takes some effort to tame. Once that is done, there are tremendous advantages.

In November of this year, CIO Review will feature TeamSupport as a Top 20 CRM Solution. The editors sat down with TeamSupport co-founder and COO, Eric Harrington, to talk about customer support in the time of COVID and building strong customer relationships in Part 1 of this series, and current trends and the future of B2B customer support in Part 2. We conclude this series with Part 3, where Eric offers insight into the competitive market and what makes TeamSupport different.

Leaders from Box, Okta, Slack and Zoom agree that customising your tech stack is key to doing your best work

Leaders from Culture Amp, TRIBE and Slack on the power of company culture and why employee engagement is critical to business success.

With Goals in Asana, teams now have a way to connect big-picture company goals to the daily work that supports those goals. But to help your team successfully implement Goals, you need a powerful and established change-management strategy to set your team up for success. Simply put, you need the Asana Way of Change. The Asana Way of Change implements change management best practices to help your team develop a roadmap to lasting change.

To say that information governance is critical in the fast-paced digital era that we’re currently living in is probably a little bit of an understatement. Every day, businesses are creating countless volumes of data that contain the insight necessary to guarantee success for the next five, ten or even twenty years of that organization’s existence.