A good customer service interaction can lift your entire day. It’s no surprise that an excellent front-line team has the power to elevate your entire customer experience operation—especially when that operation is on the small side.

A company’s customer experience (CX) operation can mature just like people, careers, and bottles of wine, but only if it gets the high level of investment and prioritization necessary to reach that goal. The road to CX maturity means taking a few wrong turns, acknowledging mistakes, and putting lessons into practice until they become process. Leaders might have rough ideas about where they stand on this front, and many might say they know with certainty.

When it comes to customers, experience matters. Customer experience—commonly known as CX—is the impression customers have of a brand depending on every touchpoint in their buyer’s journey. With the rapid digital transformation of companies and the expanding use of technology and cloud computing in the global marketplace, customers now have a glut of interaction options at their fingertips. As the customer has gone nimble, so has CX.

We’re excited to announce that Scoro has been named by G2 as a Leader in no less than six categories this fall. G2 has rapidly evolved to become the world’s most trusted peer-to-peer business solutions review platform, with over 1 million software reviews and rising.

With OneDesk you can help your customers to help themselves! Decrease your support costs by providing articles about your products or services, so that your customers can easily find answers to common questions.

Disagreement is one of the defining trends of 2020. However, I think most of us would agree that this year hasn’t turned out to be the kind of year that many of us anticipated when we celebrated on December 31st. Difficulty abounds on many fronts, reducing our ability to operate with precision and excellence. For companies balancing concerns about employee health, adjusting to a new hybrid workforce, and responding to shifting consumer demands, the challenges are many.

New releases: we love it and we know you do too! To better understand what’s new on Rocket.Chat this month, we listed all of our (very exciting) new features and improvements below. You can check the full list of updates here!

Mobile devices: odds are, you can hardly remember what life was like without them. No matter where you are, you can reach out to anyone you know in a host of different ways. You can get information about anything you want when you want it. Bored? Entertainment is just a few taps away.

What is a document management system? Put simply, a document management system is an automated business software solution used to organize, secure, store, capture, digitize, and tag business files. Many document management systems extend beyond basic functionality to include document-related workflows.

Despite the global pressure of finding ways to solve customer challenges in the new normal, business leaders have found that the right set of tools with a focus on customer experience can be a powerful competitive advantage. But because of the pandemic, offices globally are working at limited capacity, and communication and collaboration with employees, customers and partners has become more difficult.