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Riot Web 1.6.3 - a security update, shortcuts, toasts (and rageshakes)

Hello everyone! We’ve released a few updates for Riot today, grouped under the logically titled 1.6.3 (guess what the previous update was called...more on that later). Heads up that 1.6.3 is a security update, so please upgrade - many thanks to Quentin Gliech for reporting a vulnerability in single sign-on (SSO) deployments where Riot could be confused into sending authentication details to an attacker-controlled server. We are not aware of this being abused in practice.

Onenote vs Evernote vs Notion: Is it Time to Make the Switch?

If you were to ask someone to name the best note-taking apps, Evernote and Microsoft OneNote would be two powerhouses among the best note-taking apps. It’s no surprise why. Microsoft OneNote is the best note-taking app that really popularized the concept, and Microsoft and Evernote are two of the biggest players around. If you’re thinking about signing up for note-taking apps, you might wonder who wins in a battle between OneNote vs Evernote vs Notion on features, pricing and more.

From Chaos to Harmony: Why It Might Be Time to Change Your B2B Customer Support Software

As published in CustomerThink.com, June 2, 2020. In everyday life, people are bombarded with the concept of “change” and “switch.” Whether it’s driving by a billboard advertising a cool new car or seeing a phone company commercial on TV and wondering if you can get more data for less money, there is always someone out there trying to paint a picture of a greener pasture. It happens in our work life, too.

Everything You Need to Know About Customer Churn (and How to Reduce It)

Customer churn is an incredibly vital metric for a growing business. It can show you how well you retain customers and improve customer satisfaction. No company can keep 100% of its clients. However, to keep as many as possible, you need to predict when customers will leave and find out why they’re leaving. Customer churn exists for this reason.

3 Ways Professional Services Firms Can Reap Dividends as we Move Beyond Digital Transformation

At its core, digital transformation is exactly what it sounds like: “The process of integrating newer and more sophisticated examples of digital technology across all areas of your business, thus fundamentally changing how things operate for the better along the way.” But at the same time, it’s also so much more than that. It’s a unique opportunity to not only streamline engagements but eliminate manual processes in favor of automated alternatives as well.

Frost & Sullivan award Zendesk for leadership in omnichannel digital customer engagement

Frost & Sullivan named Zendesk as a recipient of its 2020 North American Omnichannel Digital Customer Engagement Competitive Strategy Innovation and Leadership award. Every year, Frost & Sullivan presents Best Practices Awards to companies that inspire growth, leadership, and innovation through differentiation that is predicted to transform their industries in the near future.

Sending surveys in the time of coronavirus

In tumultuous times, you may be inclined to pull back on customer communications. After all, if you knew a friend were sick or an employee had just lost a loved one, could you be sure of the best way to reach out, or if you should reach out at all? But what are the rules if the whole world is experiencing a crisis? You may be wondering if sending a survey to your customers means bothering them at a sensitive time.

4 best practices for creating a stellar mobile experience

In an increasingly mobile-centric world, more and more consumers are using apps. In 2019 alone, 204 billion mobile apps were downloaded worldwide — a 45% increase from 2016. In response, companies are scrambling to serve their customers on mobile. With so many businesses hopping on this bandwagon, it’s no longer enough just to create an app. Companies also have to create an engaging, user-friendly mobile experience.