Trust is currency in organizations. At a time when remote work is more common than not, change is the only constant, and retaining talent is a top priority for many employers — transparent leadership is key. Leaders who are transparent stand out. They lead the way for stronger teams, resilient cultures and ongoing success.
It’s more critical than ever to deliver customer support in a timely and efficient manner. According to Forrester, customers are 2.4 times more likely to stick with a brand when their problems are resolved quickly. To achieve that level of responsiveness, your business needs live chat—providing a way for customers to interact with you at any time, day or night. But not all messaging and live chat software is created equal.
Change management is a scary topic — especially when it involves transforming culture. But, you shouldn’t shy away from opportunities to champion change within your organization. We recently had the opportunity to discuss transforming culture with Brian Brockman, VP of Communications for US and Canada at Nissan. In the interview, we unpack several interesting topics and lessons Brian learned while working on the Nissan Next initiative.
A daily schedule is an excellent way to manage life’s moving parts. It can give you structure, reduce stress, and increase productivity. When you create your daily schedule template in an online tool, you’ll have the added flexibility to make changes and track updates in real-time. Plus, by visualizing your work in multiple ways, you can plan your day and set yourself up for success. Sometimes it feels like you don't have enough hours in the day.
ITIL (Information Technology Infrastructure Library) is a framework for IT service management that has been widely adopted by organizations around the world. ITIL 4 is the latest version of the framework, and it includes several significant updates and changes from previous versions. In this post, we’ll explore what ITIL 4 is, how it differs from previous versions, and the benefits that companies can expect from implementing it, with statistics and data to support the claims.
Automated user provisioning is the IT pro’s best friend — especially when it comes to employee onboarding. Manual provisioning and deprovisioning of user accounts can be time-consuming and error-prone, delaying productivity as new employees sit idle, waiting for the tools and systems they need to do their work.
This is it! The tenth and final post of our ten-part series covering The Complete Guide to Customer Service Transformation, where we summarize and help illuminate a path to inspiring change and fostering widespread adoption of your vision for B2B service excellence.
Explore how prevailing HR trends, shaped by industry giants like Google and Salesforce, are transforming talent acquisition, employee retention, and leadership development. Discover how Insightful's work hour tracker & productivity software can revolutionize your HR practices, ensuring your team remains ahead of the curve.
Do you use Scrum to manage your projects? If your team follows the Scrum methodology, you’ll find great value in this compilation of top-notch Scrum tools. These software solutions designed for Scrum empower you to streamline your Agile and Scrum projects, enabling greater productivity within shorter timeframes.
In a recent podcast interview, Narayana Murthy, the founder of Infosys, shared his insights on why young Indians should aim for a 70-hour work week. The comment has generated quite a buzz, sparking debates about work-life balance and the realities of the modern workplace. However, one thing is clear: Murthy was not talking about grinding away aimlessly for 70 hours but about targeted, purposeful work.
