If you manage a Contact Center and work fully remote or hybrid, then you will have already learned that the typical setup of an in-person Contact Center just won’t cut it anymore. The biggest challenge facing most remote teams is communication, you don’t have everyone in the same room or even on the same time zone. When it comes to managing, motivating and monitoring a distributed Customer Support team, adopting a remote-first approach to communication is crucial.

Employee autonomy, the practice of granting employees the freedom and independence to make decisions and take ownership of their work, has gained significant attention in modern workplaces. Understanding the concept of employee autonomy is the first step in unlocking productivity and creating a more empowered workforce.

Perhaps because we are constantly swamped with push notifications, they can go overlooked as a messaging category. They are nevertheless an important medium of modern communication, and a more diverse one than you might think. Push notifications initialize interactions between a recipient and a sender, in an era of communication where response times are measured in seconds. Such high-frequency information requires effective distillation to remain efficient and to avoid flooding recipients with noise.

Empower your business with a seamless transition to remote work using this step-by-step guide for employers and employees.

We surveyed 15,000 global desk workers to understand their unique personas, how they prefer to communicate and what they think of modern technology.

One of the biggest perks of working remotely is the added flexibility it allows for distributed teams. Although studies show that many remote employees work longer and harder, it can be challenging to check in or monitor their work. How can you be sure your distributed team is clocking in on time and staying on task throughout the day? In this article, we’ll cover how to know if remote employees are working using 8 actionable tips.

Project management software connects teams, enabling everyone in the organization to prioritize the work that matters most. Software that fosters this type of high-level collaboration is essential for most companies. But at a glance, many of the tools organizations use have seemingly similar features. Use our guide to narrow down your choices and understand which tools are best for different types of companies. If you manage work, you’re a project manager. But that wasn’t always the case.

When it comes to creating automated process workflows, there is no shortage of tools on the market. StartingPoint is a great example of a workflow automation platform that makes it easy for even the most non-technical users to create automated process workflows in just a few simple clicks. ‍ The real magic happens when you define a sequence of tasks for the tool to follow, achieving a specific goal with machine-like efficiency and precision. ‍ ‍

Does your sales team need project management? You may have wondered this before (or maybe it hasn’t come up). Either way, there’s a strong argument for managing sales projects just like you would any other agency deliverables. If you want to set your sales department up for big success, using traditional project management principles may be the strategy you’re looking for.

We’ve made tremendous progress with Element X. It’s just six weeks since the Ignition release and, with this new update, Element Call is now fully embedded!