Service Request Management is the practice that helps you ensure service requests are dealt with effectively, efficiently, and consistently. It improves both customer and employee experience, and makes it easier for your service desk and IT support teams to deliver services to end-users. The most operative way to implement this practice is by adopting an ITSM solution that works as a central point of contact for users to direct their service requests and enables you to streamline key processes.

A flexible work policy can enable your hybrid team to be their most productive while on the clock. However, managing both in-office and hybrid teams can be tricky, especially without a reliable system for overseeing teamwork, tracking time, and measuring output. In this guide to productivity analytics for hybrid teams, we cover everything you need to know about these tools.

Setting project milestones can be the difference between success and failure in project management. Milestones are critical points in a project that marks progress toward a larger goal. Without effective milestones, it can be difficult to keep a project on track, and stakeholders may struggle to understand the progress being made. Milestones also allow you to identify potential issues early and adjust your approach as needed.

In today's fast-paced digital world, instant messaging apps have firmly cemented our daily lives. In addition to assisting us in maintaining contact with friends, family, and coworkers, they can significantly improve our productivity, particularly when it comes to studying. Using the proper techniques, you can use instant messaging apps to stay focused, organized, and on track with your studies.

Different areas in the business have to keep a watchful eye on their respective transactions, processes, and documents, as these are crucial to the business performance. However, keeping track of important activities is one challenge most departments in the business share. Having a complete record where all actions are logged can help the business with auditing, making sure that there is no room for fraud and other unnecessary activities.

As the driving force behind every successful organization, you understand that employee satisfaction is pivotal in maintaining a productive and thriving work environment. An actively involved workforce can effectively make and save your company, as shown by the following statistics concerning the return on investment for employee engagement.

With the recent changes in the business and working environment, leveraging employee management software is no longer an option – it is a need, the need of the hour. Leaders are now more concerned with making sure that their remote employees are truly working when they are working from home, as corporations have begun to accept remote work as the new standard. In today’s tough work environment, monitoring employee performance has become increasingly vital.

People don’t quit jobs—they quit bosses. You’ve probably heard this one a few times. You’ve also probably left a job or two because the manager was impossible to bear, even though the work was fulfilling, challenging, and well paid. A good manager can make employees excel in the workplace, while a bad manager makes employees hate their jobs, drink excessive amounts of coffee, and use their time at work to find another job instead of being productive.

Every time I work on this content in Google Docs. Meanwhile, around 4.3 billion people are using Google worldwide now. That gives you an idea of how Google is blended into our day-to-day life. Google has accommodated your personal and professional arena. You'll find most offices and businesses use any of the Google tools.

The August 2023 release of OneDesk is now live! In this release the team has added a variety of usability enhancements and useful new features.