Teams | Collaboration | Customer Service | Project Management

Latest News

Discover the top 7 messaging apps in 2023

A lot of communication today happens through messaging apps. In comparison to a few decades ago, communication is not limited to simply connecting two or more distant people anymore. We communicate through media files, video calls, and games. Messaging apps have become an integral part of our lives. It might be hard to find the best app for your specific use case due to many options on the market.

Boosting Satisfaction with Your Customer Service Chat Software

Customer Service Chat Software: Providing excellent customer service through live chat is crucial for any modern business. Keeping customers happy ensures positive brand experiences and loyalty over time, but many businesses settle for experiences that frustrate customers. Transforming customer service chat support takes more than just installing a tool or software and giving split-second responses.

Offshore Recruitment Agencies: The Key to Finding the Best Talent

In an era of globalization, offshore recruitment agencies stand as vital partners for businesses seeking diverse, cost-effective talent. Dive deep into the world of offshore recruitment, gain insights into top agencies' strengths, and learn strategies for choosing the perfect agency tailored to your needs. Plus, discover how to use tracking software for employees for effective remote work management.

5 Power BI Service Desk Dashboards to Deep Dive Into Your Performance

Everyday service desk operations are constantly producing an abundance of meaningful information. When used smartly, it offers a wealth of opportunities for optimizing processes. Typically, IT Service Management (ITSM) software comes with built-in analytics that cover most of the necessities for a help desk manager. However, there are some cases where they might need to cross-reference multiple databases, some inside the tool and others outside it.

6 Things to Know About Sharing Different File Types With Colleagues

In today's work environment, collaboration and document sharing have become essential components for successful business operations. The seamless exchange of ideas and information between team members is crucial to drive innovation, maintain productivity, and achieve organizational goals. This collaborative approach not only streamlines workflows but also cultivates a sense of teamwork and unity among employees.

Unleashing Teamwork in IT Companies: 11 Benefits You Can't Ignore

Working together as a team is like a powerful tool to make organizations work better. Even though we all agree that teamwork is essential, only some fully understand how much it can help at work. Teamwork means a group of people working well together to achieve common goals efficiently. We’ve compiled a list of 11 top benefits of teamwork at work. Are you ready to focus on improving teamwork? Let’s dive in.

Secure Meeting Processes in Teams from Start to Finish

Most administrators use Microsoft tools, especially Teams, to aid them in managing meetings. In fact, 91% of Fortune 500 companies use it to develop an effective communication strategy. But there are still loose ends within the app, letting other parties carry out malicious activities at any stage of the meeting process. Teams is no exception to vulnerabilities. From time to time, there have been several reports of security threats in Teams leading to data leaks.

Beyond 9 to 5: Thriving Through Asynchronous Work Methods

In today's ever-connected world, the conventional 9 to 5 mode of working that has ruled our lives for so long is being rethought. The past-paced digital reality of work and our changing lifestyles are making us question the feasibility of rigid work schedules, giving rise to novel work approaches. One such method is asynchronous work — a paradigm shift that's reshaping how modern teams operate, boosting productivity, and enhancing work-life satisfaction.

7 Things to Do Before Terminating an Employee for Poor Attendance

Dealing with frequent absenteeism at the workplace? Dive into these seven thoughtful strategies that prioritize understanding, intervention, and support before the drastic step of termination. Plus, learn how Insightful's employee time and attendance tracking software can revolutionize your attendance management approach.