Whether your call center’s North Star metric is its customer satisfaction score (CSAT), net promoter score (NPS), or return on investment (ROI), you need a platform that can measure and optimize your efforts. Yet choosing the right solution is more challenging than it might seem.

In today’s dynamic and fast-paced B2B ecosystem, the integral role of customer service is more pronounced than ever. Beyond being a distinguishing factor, delivering superior customer service has emerged as a strategic business imperative. Data from American Express underscores this, noting that over half of consumers have abandoned a planned purchase due to subpar service, and a third would contemplate switching companies after just a single instance of poor service.

Nowadays, for any organization, tracking employee attendance is crucial for maintaining productivity, ensuring compliance, and fostering a positive work culture. Moreover, in today’s digital age, businesses are embracing modern attendance tracking solutions that offer efficiency, accuracy, and convenience. This article explores the significance of tracking and the benefits of adopting advanced tools to streamline employee attendance.

Providing a customer experience that’s consistently superior isn’t always easy with a distributed team of call center agents. If you’ve tried introducing customer service policies without having the right tools in place, you might have found that you: With quality monitoring software, you can collect agent and call data and generate insights automatically—often in real time.

Joel Bancroft-Connors has always had a vested interest in the technology and tools organizations use to effectively collaborate. He’s a certified scrum trainer, team coach, and consultant also known as The Gorilla Coach — a nickname born from his blog featuring his expertise in Agile. “I’m really focused on helping organizations to generate more sustainable business,” Bancroft-Connors said.

As a boss or manager, one of your key responsibilities is to ensure that your team is productive and efficient. Part of this involves keeping track of employee attendance, so you know who is working when, and who might need additional support or training. However keeping track of employee attendance manually can be time-consuming and error-prone, which is where an automatic employee attendance tracking software can help.

According to SBO Financial and the rule of thirds, marketing agencies should be hitting around 30% net profit. But, as any agency owner will tell you, hitting this benchmark is harder than you might think. It involves forecasting, keeping a lid on project costs, managing billable hours, translating financial data, and countless other things. Proactive project financial management sets agencies on the right track to protect their bottom lines.

As technology advances, employee monitoring has become an essential and common feature in today’s workplaces. With the rise of remote work, employers have turned to various employee monitoring systems to keep track of their employees’ productivity and ensure that they are working efficiently.

Hey there, welcome to the new normal! In our fast-paced, always-connected world, the traditional 9-to-5 office grind is quickly becoming a relic of the past. Enter the hybrid workforce, a dynamic blend of in-office and remote working revolutionizing how we think about work. Now, if you’re thinking, “Okay, that sounds cool… but how do I manage that?” don’t worry. We’ve got you covered.

Business Process Outsourcing (BPO) is one of the great silent powerhouses behind many global business operations. This unassuming giant works tirelessly behind the scenes to spin the cogwheels of many of the largest and well-known companies all over the world. When you call your bank, insurance company, or utility provider, the chances are good you could be talking to someone who works for a BPO.