With over 2 billion users, WhatsApp appears to be an easy way to get in touch with anyone, including your co-workers. However, using WhatsApp for employee communication can come with a host of security threats to your organization and the lack of appropriate features for collaboration amongst teams and performance tracking. For example, accessing an employee’s phone and stealing sensitive organization data is fairly easy, as WhatsApp does not have essential security features.

When you’re building a web application, there’s an immediate decision to make about how to handle Users and Authentication. There are lots of services (Auth0, Clerk) and libraries (Passport.js) to choose from, and the right choice will depend on the requirements of the application that you’re building.

Creating a culture of accountability is paramount for organizations seeking success and growth. However, 8 out of 10 leaders don’t define what their people should be working on, and an equal number of people don’t have a clear understanding of the roles assigned to them.

Establishing a quality help desk ticket workflow is the key to achieving quicker and higher quality resolutions. Not only does this achieve better outcomes for users, but it also improves business operations and makes service departments more cost-effective. Many of the issues that cause delayed responses, missed tickets, or return tickets for issues that weren’t resolved correctly are caused by broken or poorly optimized help desk ticket workflows.

This blog post explores essential strategies for successful task delegation and demonstrates how Insightful's advanced features can bolster this process, enhancing productivity and efficiency across your team.

One of the great things about channel-based collaboration is the ability to reach multiple team members all at once. Group notifications are an essential tool in your Mattermost communication toolkit, and are a great way to amplify your messages and ensure that they reach the right audience. Learn how to use group notifications more effectively in this installment of the Mattermost Pro Tips series!

The team behind Teamwork Desk is committed to helping you provide the smoothest client communication and best customer support experience possible. That’s why we're excited to introduce a refreshed and simplified Desk, to give you a faster, sleeker experience. It’s got all the same functionality that you’re accustomed to, with a clean, modern look and layout that makes it easier to find what you need.

First, before we dive into all things new at Miro, a quick reminder — our next What’s New webinar is right around the corner and there’s still time to claim your spot. What’s in it for you? An in-depth view of how to use our new features to supercharge your workflow, plus some other key announcements. We can’t wait to see you there! Now, onto the (other) good stuff.

This guide explores the influential time management technique of time blocking and showcases how Insightful's features can enrich this process, leading to remarkable boosts in productivity.

Calculating your salary can be complicated and time-consuming, especially when paid hourly. Hourly employees have different pay structures, including overtime, bonuses, and other incentives, which can make it challenging to determine their annual salary. However, knowing your annual salary is crucial for financial planning, budgeting, and negotiating with employers.