Chatbots are fast becoming part of the digital core of tech tools that companies utilize as a secret weapon to increase their competitive advantage in the customer service arena. At the same time, chatbots are solving a very real problem taking place today: of a decrease in available customer service agents and positive customer experiences due to an economic downturn. Some of the biggest corporations in the world are experiencing layoffs.

We’re excited to announce the release of Zulip Server 7.0, containing hundreds of new features and bug fixes! Zulip is an open-source team chat application designed to help people collaborate to solve any challenge. With conversations organized by topic, Zulip is ideal for both live and asynchronous communication. Fortune 500 companies, leading open-source projects, and thousands of other organizations use Zulip every day.

The intranet industry has evolved and re-created itself in many ways over the years, yet many of the same challenges from 25 years ago persist today. It’s time to let go of these struggles and embrace the advanced AI-powered capabilities available in our digital age!

Properly learning how to manage a help desk is crucial for the success of any organization, both internally amongst its different departments, and with external customers. Smoothly operating one is no easy ride; it requires juggling multiple tasks and coordinating diverse teams.

With over 2 billion users, WhatsApp appears to be an easy way to get in touch with anyone, including your co-workers. However, using WhatsApp for employee communication can come with a host of security threats to your organization and the lack of appropriate features for collaboration amongst teams and performance tracking. For example, accessing an employee’s phone and stealing sensitive organization data is fairly easy, as WhatsApp does not have essential security features.

ActivTrak and HiveDesk are good employee monitoring software tools that can help you gauge the productivity of in-house and remote teams. In this article, we’ll provide a feature-by-feature comparison of ActivTrak vs Hivedesk to help you decide on the right tool that suits your needs. We’ll also give you a powerful alternative software that can help you boost employee productivity.

In this blog post, we explore the powerful concept of Relationship Intelligence and its impact on transforming office dynamics from merely colleagues to efficient collaborators. We’ll also highlight how Insightful's productivity software can support this transformation.

One of the great things about channel-based collaboration is the ability to reach multiple team members all at once. Group notifications are an essential tool in your Mattermost communication toolkit, and are a great way to amplify your messages and ensure that they reach the right audience. Learn how to use group notifications more effectively in this installment of the Mattermost Pro Tips series!

Establishing a quality help desk ticket workflow is the key to achieving quicker and higher quality resolutions. Not only does this achieve better outcomes for users, but it also improves business operations and makes service departments more cost-effective. Many of the issues that cause delayed responses, missed tickets, or return tickets for issues that weren’t resolved correctly are caused by broken or poorly optimized help desk ticket workflows.

The team behind Teamwork Desk is committed to helping you provide the smoothest client communication and best customer support experience possible. That’s why we're excited to introduce a refreshed and simplified Desk, to give you a faster, sleeker experience. It’s got all the same functionality that you’re accustomed to, with a clean, modern look and layout that makes it easier to find what you need.