Support tickets are the primary way that users communicate incidents and problems. This is why it is important for businesses to understand the support ticket lifecycle, as well as the interventions and tools that can speed up the resolution process. To help businesses understand how they can improve, we are going to cover.

IT asset management (ITAM) is an increasingly popular IT management discipline, with 2022 Axelos research data showing that ITAM is the seventh most adopted IT service management (ITSM) capability (ITAM was added to ITIL in ITIL 4): But it’s such a wide-ranging IT management capability that it can be challenging to understand where to start and how to ensure that initial ITAM investments deliver sufficient benefits to engender future ITAM growth.

A guide to time management use cases in remote work.

Discover how to bolster cybersecurity measures with time management software.

Unlimited Paid Time Off (PTO) policies have gained attention in recent years as a potential solution to the challenges of traditional vacation policies. The concept of unlimited PTO is straightforward: rather than having a set number of vacation days, employees can take time off as needed without any predefined limits.

In the world of client work, it’s no easy feat to manage multiple projects and numerous clients, all while leading a fully-staffed team. Between day-to-day project details and regular client meetings, how do you keep a pulse on what your team’s working on? Or more importantly, how do you know if they’re logging their time?

“Quiet quitting” is a rising trend in today’s workforce. A Gallup survey from 2022 estimates that at least half of US workers may qualify as quiet quitters, and likely higher for workers under 35. Quiet quitting is not just a buzzword. It’s real and affecting the productivity and company culture of millions of businesses, not just in the US but worldwide. In this article, we’ll explain what quiet quitting is, along with five strategies you can implement to reduce the rate.

Properly learning how to manage a help desk is crucial for the success of any organization, both internally amongst its different departments, and with external customers. Smoothly operating one is no easy ride; it requires juggling multiple tasks and coordinating diverse teams.

Are you curious about how performance evaluation can impact employee productivity and organizational success in today’s fast-paced business world? Want to know why many companies are adopting employee monitoring as a powerful tool for accurate and objective performance assessment? Stay tuned as we delve into the importance of employee monitoring for performance reviews!

Hello there, everyone! Let’s get into an issue that has recently been trending on the internet. We’ve all heard of Elon Musk, the real-life Iron Man, rocket scientist, and electric car pioneer. When Musk speaks, the entire world pays attention. And recently, he made some statements regarding working from home that left many of us perplexed. Working from home, according to Elon, is “morally wrong.” Isn’t that a bold claim?