Retail, at its core, is all about connections between brands and their customers. Increasingly, AI is becoming the interface for these brand connections, and is also a necessary relationship facilitator as customer expectations evolve. Prioritizing the customer experience is now essential to driving loyalty and growing revenue, as retailers today compete on customer experience just as much as price.

How can agencies leverage productivity to achieve profitability? While there certainly are already profitability perks to having a remote team (hello, office-related cost savings!), are there other ways that agencies can maximize the profitability benefits of WFH (work from home)? You betcha! The answer is process. We’re all familiar with the word process, and have likely thrown it around a few times in the workplace, but what exactly is it?

As an open source organization, openness is part of our DNA here at Mattermost. But that openness is about more than just opening up our source code — it’s a core part of our culture and the way we do business. I’d like to share a bit more about why we’ve adopted this culture of high-impact openness and how we practice it every day across the various communication and collaboration channels that we use.

Business owners and those working in HR professional services organizations will be only too familiar with timesheet tension. This is a phenomenon that causes employees, supervisors, your payroll staff and ultimately you a great deal of stress.

If you could build anything, what would you make? At Miro, our goal has always been to empower teams to build the next big thing. Last week we launched our redesigned Miro Developer Platform 2.0, enabling developers and partners to build apps and integrations for Miro’s 35+ million users.

Trello is a mainstay when it comes to managing any efforts with a Kanban methodology. Paired with clever automations, Trello is a charming way to keep on top of task management. This, however, is unfortunately where Trello’s benefits end.

When you’re about as old as the iPhone, you’re going to have a unique relationship with technology. Generation Z has just that. They know that this intuitive understanding of the most powerful digital tools is an incredible force for good. Gen Z—the moniker for the group of people born between 1997 and the early 2010s—understands the creator economy innately, how to start businesses on a smartphone, and how to scale those early successes. And they are only getting started.

You’ve heard it before: knowledge is power. For organizations, the collective knowledge of employees and stakeholders about a products, customers, and internal business processes is one of their most essential assets. But where is that knowledge stored, and how can it be accessed? Depending on the organization, that knowledge might be documented in a number of places and formats. As a business, it’s crucial that this knowledge is readily available for whoever needs it.

Three ways to tame your “lizard brain” – because saber-toothed tigers aren’t a thing anymore.

Are you struggling to address poor performance with a direct report? Even if you have a great team with highly skilled employees, as a manager you will eventually be forced to have difficult conversations with employees who are performing poorly. The good news is that it’s possible to set performance expectations and address an employee’s behavior in a way that both you and the employee will benefit from.