You’ve heard it before: knowledge is power. For organizations, the collective knowledge of employees and stakeholders about a products, customers, and internal business processes is one of their most essential assets. But where is that knowledge stored, and how can it be accessed? Depending on the organization, that knowledge might be documented in a number of places and formats. As a business, it’s crucial that this knowledge is readily available for whoever needs it.

Three ways to tame your “lizard brain” – because saber-toothed tigers aren’t a thing anymore.

Are you struggling to address poor performance with a direct report? Even if you have a great team with highly skilled employees, as a manager you will eventually be forced to have difficult conversations with employees who are performing poorly. The good news is that it’s possible to set performance expectations and address an employee’s behavior in a way that both you and the employee will benefit from.

The phrase ‘business innovation’ is thrown around a lot. So much so that it’s become a bit of a buzzword. But there’s a reason it’s such a well-used term. Businesses need innovation to survive. It’s as simple as that. Without it, you risk falling behind in the marketplace and losing business to competitors. And if you don’t turn things around, you’ll eventually be out of business.

A help desk software is designed to streamline customer conversations from across channels into one view, keep track of service requests, and resolve customer issues efficiently. Hence, it’s important for you to choose the right help desk software and implement the best practices to make the most of your investment. With help desk software, it becomes easier to delight your customers and keep your agents happy. But are you satisfied with your help desk service provider?

Hub began life as a video production company 20 years ago, operating from a single room. Now, it is an agency that delivers extraordinary audience engagement for its clients in a variety of sectors, notably financial services, legal, education and retail. When we spoke to Co-founder Kate, Hub was preparing to move to larger premises to accommodate a team expected to exceed 50 within the next three years.

Forrester, the research and advisory firm, recently published its Now Tech: Secure Communications, Q2 2022 report which provides an overview of 25 providers and helps enterprises understand the value of a secure communications platform. And (we’re all flushed in the face), Element is listed as one of the secure communication providers (available to view here).

In the bookkeeping industry, there is a lot of software available to help manage projects. One can use this type of software to keep track of client information, deadlines, invoices, and other project-related data. In fact, almost 80% of high-performance teams use project management software in their business operations. Knowing which project management software to use can be a daunting task with so many options out there.

Employee scheduling software has become just about mandatory in the wake of the pandemic, and it’s important to note why. The public consciousness has shifted towards jobs that can meet flexible scheduling needs, with pay that compensates employees enough to justify their time and health, and doesn’t ask them to sacrifice too much to meet business needs. Employers that are unable to meet these needs are experiencing no-shows, even with new hires, or employees outright quitting.

Are you looking for the best virtual time clock solutions? In this brief guide, we are going to cover some of the best virtual time clock platforms on the market. These purpose-built solutions are designed to help operations managers and HR teams effortlessly track employee time and automatically prepare timesheets based on the specific needs of your organization.