Teams | Collaboration | Customer Service | Project Management

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Types of Outsourcing: What Is The Best Option for You?

When a business is starting to feel the pressure of not being able to keep up with the growing demand for their products or services, they often consider outsourcing as an option. Outsourcing can come in many different shapes and sizes, but what is the best option for your company? What are the costs associated with outsourced services? Can you afford it? In this blog post, we will explore the different types of outsourcing and help you decide which option is best for you!

Differences Between a Project Manager and a Scrum Master

Project management and scrum are two popular methodologies that can help you achieve success. But what are the key differences between a project manager and a scrum master? A project manager is like a coach. They plan and execute the game plan, keep track of progress, and make sure the team is working together cohesively. A scrum master is like a referee. They keep the game moving, help resolve conflicts, and make sure everyone is playing by the rules.

5 OnTheClock Alternatives

When you own or run a business it is vital to make sure that you have accurate record-keeping of employee hours for many reasons including payroll processing, working out labor costs, and health and safety. However, gathering the employee data for these records is often surprisingly difficult. Indeed, knowing who is on-site, and working, and in what area at any given time can be a real challenge, one that the traditional punch-in, punch-out time clock was developed to solve.

The Top 12 Time Tracking Software Remote Workers (In-Depth Guide)

Business owners are rightfully concerned about remote work and work from home increasing the odds of employees committing time theft or being irresponsible while on the clock. Especially for small businesses, letting team members get away with fabricating work hours can lead to a domino effect that impedes overall productivity and profitability. However, there can be a downside to using time tracking software.

How to manage the innovation process with your team

Every business needs to grow and adapt to its surroundings. If it doesn’t, chances are it won’t succeed — especially if competitors are taking steps to develop in the marketplace. Simply put, if your business doesn’t change to keep up with customer demands, it might not survive. This is where an innovation process can help. With a solid innovation process in place, your business can find the best avenue of growth.

How To Use B2B CRM To Improve B2B Relationships

According to Forbes, 44% of companies focus on customer acquisition, while only 18% focus on customer retention. However, research has also found that just one bad customer experience can lead to customers leaving your services for a competitor. It’s no secret that customer acquisition comes at a cost. However, when you focus on customer retention, you can bring down customer acquisition costs significantly, as well as lay the foundation for forecastable revenue via repeat customers.

How Does IT Deliver on the Promise of Employee Experience?

Employees struggle at work. Outdated systems, departments that operate as independent silos, a lack of communication and knowledge sharing, and the ever-increasing pressure to be more productive are additional challenges that can lead to negative employee experiences and satisfaction. The topic of employee experience (EX) has traditionally focused on the Human Resources department, but what about IT’s role in this evolving area?

Two-Factor Authentication, App Productivity & Admin Logs (v7.0.1)

CurrentWare version 7.0.1 is here! With this release we’re excited to announce the introduction of two key security features: Two-factor authentication (2FA) and our first two admin activity logs! These enhancements provide an extra layer of security to help ensure that only trusted operators are accessing your admin console while providing greater visibility into what they are doing within the CurrentWare Suite.

How Employee Productivity Software Helps Reduce Risk to Your Clients

With the help of good computer monitoring software, businesses can more easily mitigate risk to their clients and back up service level agreements. Productivity monitoring tools offer a range of features that can be especially beneficial for companies looking to reduce risk to their clients while boosting employee productivity at the same time.

Who Passed with Flying Colors? Highlights from the 2022 Airline Customer Service Benchmark Report

It’s time to talk travel. This fondly remembered hobby is now on the minds of many, after being pent up due to COVID-19 restrictions. Demand for flights is soaring – Delta Air Lines CEO Ed Bastian reported that March 2022 had been the carrier’s best month for sales in its history, while the four major U.S. airlines (American Airlines, Delta, Southwest and United) are planning summer schedules that are 4% to 20% larger than one year ago.