Although the terms ‘contact center’ and ‘call center’ seem synonymous, there are some key differences between the two. A contact center is a hub for managing customer communications and customer service across multiple channels, including phone, email, live chat, messaging, and social media. Customer-facing teams use a contact center software as a single platform through which they can handle conversations coming in from all channels.
It wasn’t too long ago that a security system would be nothing more than a few walls, some cameras, and an inattentive security guard. That’s no longer the case In today’s digital landscape. Now organizations must invest in securing their assets from a growing number of cyberthreats. To start, they must first draw up the boundaries of their IT security perimeter.
Miro is all about empowering teams to build the next big thing. With our redesigned Miro Developer Platform 2.0, launching in beta today, we’re making it easier for third-party developers and partners to build and customize integrations to support Miro’s community of 30 million users.
This tuition-free school uses Slack to develop the next generation of computer programmers.
Workplace flexibility is becoming increasingly popular among the global workforce, with employees preferring temporary, flexible roles over a permanent nine-to-fiver. As a result, companies are transforming their staffing policies to make more room for flexible staff like part-time employees, independent contractors, etc. But what exactly is flexible staffing? And how do you go about managing and hiring flexible staff?
Delivering an effective virtual presentation is no easy task. Whether it’s for pitching to potential clients or discussing project goals with your team, you’ll have to compete for your audience’s attention and ensure your message gets through. In this article, we’ll cover the top 12 virtual presentation tips and best practices for your next virtual meeting. We’ll also look at some of the key benefits of virtual presentations.
A virtual meeting is a great way to connect with your remote team, clients, and stakeholders. However, these meetings can often be difficult to execute due to the lack of in-person communication, software errors, and other technical glitches. To overcome such issues and conduct effective meetings in a virtual environment, you need to pay attention to the meeting etiquette.
Budget monitoring is a key aspect to successful project management. The new financials app in OneDesk allows you to easily estimate, forecast and monitor your company’s budget. Regardless of the size of your team, or how you bill your customers, the financials app offers flexibility to set costs and keep track of your company’s finances in real time.
Let’s take a look at Automation. Automation reduces workload, improves efficiency, and decreases costs. With the right service management solution like Vivantio, you can manage complex workflows and automate recurring processes within your business, removing the need for manual resources. Many tasks can be automated, from finance and HR management to project management, team collaboration and reporting. Watch the video to learn more.
Information matters. But what information team members have and when they get it is just as important as the information itself. In the world of Agile product management, information is best funneled to teams through sprint planning, an essential Agile productivity tool. If sprint planning is not used – and product owners or scrum masters don’t take the time to schedule upcoming work properly – team members might misunderstand what they must focus on and when.
