In the age of remote employees and workplace monitoring solutions, maintaining HIPAA compliance is more important than ever.

According to the latest McKinsey report, the pandemic has redefined online shopping for the customer. Enter, omnichannel retail. With a drastic move to online stores, around 40% of customers have switched brands to those who are better equipped – not just in back-end logistics, but in terms of their customer experience as well.

In today’s fast-moving environment, modern enterprises need to adapt faster than ever to thrive. But, coordinating work across distributed teams is chaotic—and it becomes even more complex as your organization grows. The problem is that enterprises today are organized functionally—with siloed tools and team-specific processes—when the reality is that work happens cross-functionally.

Tired of dealing with ad-hoc requests from clients and colleagues? We hear you and you’re definitely not alone. Heck, the average worker is interrupted up to 10 times per day. But consider that last-minute projects aren’t just annoying: they’re a net drag on your team. Constantly switching your attention between tasks is a recipe for poor productivity, not to mention burnout. The reality, though? Last-minute projects are unavoidable.

If you read our earlier blog “The Common Issues with Operating Multiple IT Service Desk Tools,” then you’re hopefully better aware of all the issues caused by running multiple service desk tools and potentially now looking at how to justify an ITSM tool consolidation project. To help, this blog shares some of the key opportunities to create a compelling business case for change.

Sales psychology is in a constant battle to keep up with customer needs and habits. Over the past 10 years, sales trends have seen a growing increase in customers who are well-researched and don’t want to be coddled. Instead, customers are arriving in sales situations with a wide variety of product options and too much data. It’s overwhelming.

As important as advertising is for getting the word out about your client’s business, when it comes to sharing new messaging with their target audience, there’s no substitute for direct marketing. Other types of marketing have their place in elaborate campaigns, but none have quite the same ability to drive targeted messaging.

As a business owner, using workforce optimization (WFO) strategies can increase your company’s employee productivity and operational efficiency. And the easiest way to reap these benefits is by utilizing workforce optimization software. The software integrates data from various sources, such as your contact center, back-office, etc., into one unified solution. These data-driven insights allow you to make faster and more informed business decisions.