Should your boss use AI to measure your performance? Should all knowledge workers become prompt engineers? Dr. Li answers our pressing questions about the future of AI.

The business world moves quickly, so managing your employees is essential. More and more people are working from home, with flexible hours and mixed work models. This means that back offices must deal with new issues that make it harder to stay busy and ensure everything runs smoothly. In 2023, the market for workforce analytics was worth USD 1.81 billion worldwide. By 2032, the market should be worth USD 6.04 billion, up from USD 2.07 billion in 2024.

Managing a call center with dozens, maybe even hundreds of agents, each day brings a fresh wave of customer inquiries, complaints, and support requests. Amidst the chaos, how do you ensure that your agents perform at their best, follow company policies, and deliver top-notch customer service?

As a small business, you may not have the resources to run a dedicated call center to service your customer base. However, customer support isn’t something you can compromise on either, especially as a small and growing company. Fortunately, there are many call center software for small business needs that can help your in-house agents handle customer calls and other related tasks efficiently. In this article, we’ll explore the 11 best call center software for small businesses.

A report from Harvard Business Review Analytic Services explores how companies are making strides with artificial intelligence.

Healthcare is the most targeted industry by malicious actors with an 8.2% increase in threat incidents since 2022 costing it an average of $10.93 million. Growing risky insider incidents and hefty regulatory fines indicate an urgent need for the industry to adopt a robust security system and gain strong control over rising data attacks leading to regulatory compliance breaches.

In today’s globalized world, remote teams are more prevalent than ever. While this flexibility offers a multitude of benefits, fostering effective collaboration across geographical distances can be a challenge. To keep your remote team firing on all cylinders, it’s crucial to avoid common pitfalls that can hinder communication and teamwork. This blog will guide you through the key collaboration mistakes to steer clear of, equipping you to set up your remote teams for success.

Ever felt like your team's to-do list is a straitjacket? Break free with the Final Version Perfected (FVP) technique, a fresh approach to productivity crafted by experts. Learn how integrating Insightful’a remote working time tracking can transform daunting task lists into engaging, dynamic activities that boost productivity and job satisfaction.

A staggering 40% of workers admit to feeling overwhelmed by their workload according to a recent study by Atlassian. If this sounds familiar, you’re not alone. But what if there was a time management technique that could not only boost your productivity but also free up valuable time for the things you enjoy? Enter time boxing, a powerful method that empowers you to take control of your schedule and achieve your goals.

In a rapidly changing digital landscape where secure communication is critical, organizations constantly seek robust solutions to protect their sensitive data and ensure seamless collaboration. While cloud enterprise collaboration solutions provide convenience and a wide range of features for effective collaboration, they do not always provide sufficient controls. There is also a growing awareness of the risks posed by consumer-grade apps used for work-related communication.