Business process outsourcing, or BPO, plays a significant role in many companies. It is useful for everything, including handling customer service and back-office tasks. By sharing these tasks, businesses can focus on what they do best while taking advantage of the knowledge and speed of BPO providers. For BPO management, you need a planned method to ensure that employee performance and output are at their best.

Civic engagement is the act of participating in the civil and political processes of a society with the aim of improving it. Such participation is important in a democracy as it results in improved governance and policies. Besides, it assists in uniting the people in the community and creates a culture of support within the society. When people engage themselves in civic engagement activities, policies become more informed and inclusive, and social cohesion is enhanced.

Change and release management are vital as they help keep business operations stable and boost productivity. These processes deal with changes and software updates in your company. They make sure things run smoothly by reducing disruptions and making deployments more efficient. Change management focuses on making and handling changes throughout the company. It deals with changes in the organization’s structure, culture, processes, tech, and people.

POMS Corp., a provider of manufacturing execution systems software for companies that make pharmaceuticals, bio-pharmaceutical, cell and gene therapy, and other FDA-regulated products, takes customer support seriously. After years of frustration with an insufficient customer support solution, Travis Castleman, VP of Customer Support at POMS, decided to adopt TeamSupport in 2020.

At Mattermost, we’re laser-focused on ensuring our customers get the most out of their Mattermost deployment investment. To do that, they need insight into how their user base is using the platform and what’s working best for them. Right now, getting insights about their user base’s experience is not easy. To get the data they need, some customers have leveraged external survey solutions, but others in air-gapped environments don’t have that option at all.

Are you looking for the top employee management software for your organization? We have got you covered in today’s list. Today, we will guide you through choosing the best software for managing employees for your business in 2024 with more insightful details. A good worker management system is needed in today’s complex and modern work atmosphere for organizations to optimally manage their employees, monitor workflow, and improve efficiency, productivity, and performance.

For companies seeking to streamline project management through enterprise-grade collaboration tools, Atlassian offers a robust suite like no other. Atlassian project management solutions are designed to increase visibility, automate processes, and enhance team productivity, making them a worthwhile investment for organisations looking to make their workflows more efficient.

Tightening budgets make it more imperative than ever to choose an intranet solution that is easy to deploy and maintain, thereby preserving and optimizing your IT resources. Streamlined intranet implementation can save money, time and frustration for IT and beyond.

If you are a help desk agent or work in anything related to IT Service Management (ITSM), I’m sure the next sentence is going to hit right at home: There is nothing worse than a backlog full of aged tickets. This includes all the incidents or requests that should have been sorted out months (if not years) ago, but for a variety of reasons, they are still active and not resolved. The reality is that aged tickets hurt us in many ways, from unhappy customers to frustrated teams.

There are so many options out there if you decide to implement a time tracking solution in your company. We’ve made your work easier by presenting an in-depth review of the top 10 time tracking apps.