Crafting a fair but consistent employee attendance policy can make an impact not only on your business’s bottom line but also on your team’s morale and retention. But it’s easier said than done. Different employees have different needs: family care, mental health circumstances, remote locations, cultural holidays, you name it. How does a business take all of this into account while keeping the attendance policy consistent and compliant with ever-changing labor laws?

Hear from Slack experts on how you can get the most out of Slack for customer support.

Much like website wireframes, app wireframes visually represent a mobile app’s interface, so you can see what the app is going to look like and how users will interact with it. An app wireframe enables you to quickly design, develop, and iterate on your mobile applications — without unnecessary steps or guesswork. While building an app wireframe might seem intimidating, it’s an easy and useful way to kickstart your app development.

Enterprise messaging and collaboration tools are central to how work gets done today. In many organizations, message channels and video calls are where the most sensitive business topics are discussed and proprietary data is exchanged. Zoom, Microsoft Teams, and Slack are popular, IT-supported collaboration platforms for larger organizations. Smaller organizations or independent teams often use Whatsapp or Discord as stand-ins. This type of communication isn’t optional.

Today customers value convenience. They want to interact with companies using their preferred channels, such as social media, phone calls, email, or live chat. And that’s where an omnichannel contact center comes into the picture. An omnichannel contact center can integrate multiple communication channels into a single platform for efficient customer service. With features like quality management and omnichannel routing, you can streamline the customer experience with ease.

If you are a UX designer or aspiring to be one, you probably know all about website wireframing. When designing digital experiences, wireframing will be an essential part of your work. Think of all the great digital products we love and can’t live without: they first gained life through wireframing. How?

In most companies, the intranet is meant to be the go-to hub for employees to find critical information and stay connected. But even the most beautifully designed intranet can fall short if its search functionality doesn’t deliver accurate, relevant results. When employees struggle to find what they need, productivity plummets and frustration rises.

When it comes to product development, implementing new features can be a tedious process with many different stakeholders involved. At Miro, our own software engineers use the diagramming tools available to support and speed up the development process.

In this quarter’s update, we are excited to announce a series of new features aimed at improving your ITSM and ESM processes. Our latest enhancements focus on increasing agent productivity, ensuring data security, and providing clearer insights for better decision-making. Key updates include the introduction of the Agent Co-Pilot for real-time support, enhanced reporting access controls for sensitive data, and optimised licensing management.

Meetings provide a platform for organizations to discuss everything that needs to be addressed, reviewed, and decided, from daily operations to long-term strategies. They help boards and teams stay updated on where everyone is with their current projects and ensure that each member stays aligned with the organizational goals. Needless to say, regular huddles are a way to keep the team engaged and involved. But what happens after the meeting?