Saved replies can be set up in OneDesk for your agents to use. These saved replies allow your team to be able to respond faster to commonly asked customer inquiries by inserting pre-written responses. You can set up a repository of saved replies for your users to be able to make user of.

In todays political landscape a more aggressive enforcement approach from health and safety regulators is fast approaching. For employers looking to reduce their business risk, achieving regulatory compliance starts with creating an audit program that is both strong and sustainable. However, with COVID-19 restrictions still in place, many organizations are facing new barriers that may impede how they assess compliance and limit their potential exposure.

The pandemic and the resulting switch to remote working models has made enterprises and organisations across industries, including even the most highly-confidential sectors such as legal, government and healthcare, depend more than ever upon technology.

The way we work has changed forever in the past year. And we need to put new systems in place to maintain the habitual levels of performance, to get the most out of our efforts. As remote work becomes more prominent, it’s getting harder to keep the employee performance levels high. That’s why it’s time to roll up our sleeves and start assessing the factors that impact our workdays differently.

How NYU Perlmutter Cancer Center and Essex Management streamlined clinical trials.

If you want to improve your customer operations, your attention must turn to your NPS score. The Net Promoter Score for your organization should never be overlooked. This can provide you with vital insights into how your services are perceived by customers. Those actively attempting to improve their NPS scores should focus on improving customer operations. Those running customer-centric businesses recognize the undeniable importance of operating around their needs.

Accomplishing a project is never easy. From the sheer number of tasks that need to be completed to meeting the expectations of clients and stakeholders, there’s so much to think about before being able to mark a project as complete. Understanding the different phases of project management and applying them to all projects helps managers achieve consistent results.

OneDesk allows you to export the data from the custom views you create.

Time is a valuable tool in business. Thus, every entrepreneur should ensure that the amount of time they invest in their various businesses counts. Besides, the quality of time spent working on a task determines a company’s level of productivity. Hence, your employees must work within a Timesheet because it will help reveal their productivity level. So in this article, we will show all you need to know about Timesheets and how to calculate your Employees’ Time Cards. Follow along now!

The shift to remote work at the beginning of the pandemic took most of us by surprise. More than a year later, a return to office is finally in sight for many of us, but we know it won’t be as simple as unlocking the doors. For one thing, there will be a lot of doors. With offices in nine countries, the global Asana team will still be distributed even when we return to in-person collaboration.