Do you know how to calculate employee productivity in 2024? Implementing employee or productivity monitoring software is great. However, it’s useless if you don’t know how to measure the efficiency of your teams with it. The key to success is identifying where your workforce is least effective and filling the room for improvement. Measuring the productivity of employees can be based on various factors. These include the production of goods, client service, and output extraction from teams.

There are several benefits to using a virtual assistant. These benefits include significantly reducing your labor costs, being able to get help 24/7, the ability to outsource tasks to a seasoned professional, access to a wide set of skills that you and/or your teammates might not possess, the option of getting help with a project the second you need it, and more.

Think teamwork *just happens* when you put people into a group? There’s a little more to it than that.

By Lisa Kant, Senior Vice President, Product and Solutions Marketing.

16 The pandemic has changed the way people work, with remote work becoming the new norm. The 2021 ACS 1-year data from the U. S. Census Bureau shows that the population working from home as the primary workplace increased by threefold between 2019 and 2021. For anyone who is a remote worker or planning to become one, it is crucial to know the advantages and disadvantages of working from home.

Over the past few years, workforce engagement management has shifted its focus from task and quality management to prioritizing employee engagement. This evolution has sparked industry-wide interest, as WEM now enables managers to track and enhance employee engagement while also elevating the customer experience. Research shows that 92% of business executives agree that engaged employees work better, helping their teams succeed and improving overall results for the company.

In 1991 the University of Cambridge created the first webcam. The reason? To monitor the coffee pot and check who was drinking all the coffee in the office. You know, the important stuff. Fast forward 30 years and the video conferencing market is now worth millions. The pandemic has only accelerated this growth, making video conferencing applications essential for today’s businesses. Companies are now globalized, and remote work has become the norm.

Intranet decisions can either propel your company forward or slow it down, depending on the approach you choose. If you’re considering whether to build a custom solution or buy a packaged intranet solution, consider the implications each of them carry for your organization. The stakes are high — time, money and overreliance on IT resources are on the line — and the last thing you want is an intranet that’s more of a hindrance than a help.

24 Who doesn’t want to safeguard their assets and secret information? Everybody does right! But do you know that emails are one of the easiest ways to get your information out of the borders? This is the reason employee email monitoring is so popular among companies. However, there are some legal issues relating to monitoring your employee emails.

An updated knowledge base is an essential part of an organization's self-service offering. But keeping it updated is no easy task. What if you could have artificial intelligence (AI) work for you and help you with Knowledge Management? That’s what InvGate Service Management Knowledge Article Generation feature does! According to a report by Microsoft, 88% of respondents expect a brand or organization to offer self-service support, and 66% begin with self-service when in need.