What’s your gut reaction when you find out about a significant new technology that is likely coming to your business? For some, this news generates excitement as they see the boundless possibilities. Others might feel frustration as they remember the difficulties of the last major upgrade or fear the business disruption that could be headed their way. Both of these responses (and anything in between) are legit.

Slack has enabled small businesses around the world to do more with less. From delivering world-class customer experiences to centralising communication with internal teams and external partners, Slack has helped teams everywhere to make the most of every resource. The bottom line? Small businesses rely on Slack to power their operations and grow their business at scale.

In today's fast-paced world, every second counts. Enhancing the efficiency of support teams is not just a necessity but a mandatory strategy for businesses aiming to thrive. It's all about optimizing the customer experience and ensuring that interactions are as seamless as possible. This is where a stellar support ticket system becomes indispensable.

It’s no secret that communication is key to a successful team. But effective communication can be difficult when everyone works from different locations. We’re excited to share ten strategies to improve remote team communication. We’ll discuss the benefits of remote teamwork, suggest ways to overcome common challenges, and recommend some tools to make remote team communication more effective. Let’s find out!

As the primary point of contact between businesses and their clients, call centers play a crucial role in maintaining customer satisfaction and fostering loyalty. Call center monitoring is the systematic process of evaluating interactions between center agents and customers. By analyzing these exchanges, businesses gain valuable insights and feedback that can significantly improve call center operations, reassuring business leaders about the effectiveness of their strategies.

In today’s busy work environment, a time-tracking system is crucial. Imagine a group of dedicated people, each with specific responsibilities and due dates. However, with their best efforts, it seems there is never enough time to complete everything. This is an important problem for many people and companies. Fortunately, a time-tracking system is available to assist. Businesses that use this software can track exactly how much time is spent.

Unlike verbal or word-based thinking, which is sequential and linear, visual thinking uses imagery and spatial representation to organize information. For visual thinkers, this way of laying out information sparks creativity and imagination, as it helps them comprehend concepts, identify new patterns, and make connections.

Discover key strategies for enhancing operational efficiency and boosting employee productivity. This blog explores how managers can leverage Insightful’s analytics to drive business success and improve workplace dynamics, supporting sustained growth and a satisfied workforce.

Employee onboarding can be a logistical nightmare if the process isn’t laid out just right. For this purpose, creating an efficient onboarding workflow is crucial. After all, you want your new hires to stick around and thrive, not run for the hills. To help with this process, this article dives into the nuances of developing an effective onboarding process, specifically utilizing the capabilities of InvGate Service Desk.

Introducing the latest enhancements in HaloITSM! We’ve been hard at work incorporating your feedback to bring you a more efficient and flexible platform. Q1 of 2024 brought a range of new features, from leveraging AI for report queries and redesigning OLA configuration, to integrating Microsoft Teams chats directly within tickets, these updates are all about making your IT Service Management smoother and more tailored to your needs.