Companies are increasingly trying to promote customer experience into a key selling point. And for good reason—the Zendesk Customer Experience Trends Report 2021 found that 75 percent of customers will pay a premium to buy from brands that provide a great customer experience. Exceptional customer experiences require exceptional customer experience design. But what does that customer design really look like?

The March 2024 release of OneDesk has brought an exciting new feature — Odie the Ai-powered assistant! Odie (‘OD’) is a Chat-GPT-like AI tool integrated with OneDesk’s messenger and customer-facing applications. The AI uses advanced and modern technology such as large language models (LLMs) and generative AI to make suggestions, generate replies, and answer customer queries. Odie is a personalized assistant, meaning its answers are trained on your own content.

RFIs, RFPs, RFQs: we know, it’s an acronym overload. But for many agencies, documents like these are core to their sales and operations processes. Like it or not, the “RFs” are a part of how business gets done. But all this alphabet soup can get a little nebulous. If you aren’t working with them every day (and maybe even if you are), it’s easy to lose track of what each document is there for. What exactly is an RFI, and when should your agency use one?

Real-time communication has taken the centerstage for business growth and user retention. In-app messaging applications empower businesses to engage with customers instantly. Without this, businesses become vulnerable to competition losing out on customer base and revenue potential. As per Business of Apps estimates, However, building a new chat app from scratch is complicated. It consumes considerable time, effort, and resources.

A shocking trend has surfaced in an era where the boundaries between work and life are becoming increasingly hazy, having a lasting impact on workplace dynamics and employee well-being. 4 out of 10 workers, or a hefty 40%, have called in sick due to burnout, according to a recent MetLife UK survey of 2,009 employees. This is alarming data. This information highlights the growing problem of employee burnout and highlights the pressing need to review present workplace policies and health care programs.

Discover strategies and tools for boosting productivity in remote teams. Navigate challenges, implement innovative solutions, and optimize performance with remote workers time tracking. Streamline workflow and drive continuous improvement for distributed teams.

Operational improvement has become a need in the fast-paced corporate world of today in order to remain competitive. But the people who carry out plans and technologies on a daily basis are the real heart of every organization. This article explores the vital role that employee engagement plays in fostering operational improvements and provides advice on how companies may best utilize the potential of their employees to increase output and efficiency.

The importance of AI is expanding across businesses and use cases. The emerging role of artificial intelligence is benefiting today’s digital-first businesses in ensuring compliance for data-sensitive roles handling information-critical operations. How AI in the workplace is enabling concerned organizations to strengthen security posture, let’s explore.

Numerous studies show that high employee engagement drives organizational success, improving key outcomes such as profitability, productivity and employee retention. Disengaged employees have the opposite effect.

Figuring out how to make a diagram seems easy enough. You draw shapes, use lines and arrows to connect them when necessary, and then add labels. Not so bad, right? But creating an effective diagram — one that clearly represents your information — involves more than doodling. Here are eight common diagramming mistakes to avoid (and why it’s worth your effort to get these visual aids right).