In today’s customer-centric market, providing exceptional support is non-negotiable. According to research by Microsoft, 59% of consumers have higher expectations for customer service than they did the year prior. As customer expectations continue to rise, businesses must invest in robust customer support software to streamline interactions, enhance efficiency, and ultimately build lasting relationships. Is your company prepared to deliver exceptional post-sale customer support?

Decision fatigue is incredibly common and surprisingly draining. Here’s why it happens and how you can reignite your energy and focus.

The Knowledge Centered Service – also known as the Knowledge Centered Support or the KCS – is a methodology and set of practices designed to integrate knowledge creation and maintenance into the daily workflow of an organization. Through active collaboration between teams and continuous knowledge capture, it helps improve the efficiency and effectiveness of customer support and Service Management functions.

Many employees have access to paid time off (PTO) or vacation days as part of their employment benefits. However, there’s often confusion about these terms and their differences. Let’s understand the distinctions between PTO and vacation days, their significance, and how they impact employees and workplaces. Let’s dive in.

In today’s world, how we manage projects shapes how we get things done. As we go into 2024, lots of organizations – about 70% – think that managing projects well is really important for their success. This blog post talks about seven crucial changes happening in project management. From using smart technology like AI to making remote work easier, these trends are changing how projects are planned and finished for the best results. Let’s dive in.

Master remote staff monitoring and time tracking with a blend of the Eisenhower Matrix and Insightful. This guide offers key strategies for efficient task management and enhanced team coordination. Learn how to streamline task prioritization and boost team productivity.

This year, Miro’s community of over 1,600 Miroverse Creators contributed 1,000+ templates, building a library of 3,000+ contributions. Miroverse contributors generously share their expertise through templates, demonstrating proven workflows, frameworks, and activities built in Miro. It’s clear that Creators’ generosity provides inspiration and helps us jump-start our work — but what’s in it for them? What value do Creators get from sharing the ways they work in Miro?

Dive into our expert insights on boosting employee retention. Learn how recognition, effective management, and a supportive work environment can keep your top talent engaged. Explore practical tips and transform your workforce retention strategy like how remote employee tracking tools can help!

Students of today have been brought up in a digital-first world. Not only are they used to instant messaging and chat, but also expect it as an integral part of technology they use. By integrating solutions that enable instant communication via chat for students, universities can meet these expectations head-on.