Empathy is tricky. In recent years, it’s become a sniffed-at, laughed-at, or memed trait. Still, leaders who do the work appear to hit their goals and see a boon in productivity, one of the most tangible business metrics.
We all love the myth of the “natural born leader”. The Alpha that takes charge of every situation, ensuring the job gets done, no matter what. But leadership is so much more than someone with an outgoing personality. It’s a collection of skills. Empathy. Listening. Coaching. Motivation. Powerful leaders act a lot like a Swiss Army Knife, deploying the right tool at the right time to get the desired result.
New hires slog through a lot before they’re ready to operate at the rate of someone who’s been there for years. And should you leave out important steps when getting someone set up, you could end up with a new employee who doesn’t know where to go for help, isn’t sure what they’re supposed to be doing every day, and ends up regretting their decision to join your company. New hires are also judging you during their first weeks at the company.
With 92% of consumers expecting to continue to contact customer service at or above pandemic-era rates, we are facing a future where companies that aren’t customer-centric will have a hard time surviving. This is why companies must keep up with customer service trends so that they’re able to cater to these evolving customer needs.
Discover the importance of accurately tracking billable hours for clients and how Insightful's software can assist in streamlining the process and ensuring client satisfaction.
If your agency is in the market for reliable project management software, you've probably at least heard of Asana. Originally designed as a productivity tool for Facebook employees, Asana is now one of the most popular project management tools on the market. While Asana does have a lot to offer, it's generally designed for simple task management. If you have more complex projects in the pipeline, then you may need a more robust management tool.
The retail industry is constantly evolving, and businesses and retailers need to stay on top of the latest trends. This year, thousands of retail professionals descended on the Javits Center in New York City for the National Retail Federation’s Big Show. Retail’s Big Show brings together change-makers and leaders from around the globe to showcase the latest innovations and illuminate trends.
With the release of its new features, Workstatus gives you more power to manage workforce, track productivity, and optimize workflow. The two features launched are: These features will help you gain better control over: In this blog post, we’ll explore exciting new features recently launched by Workstatus, and some of the upcoming features of Workstatus. Let’s dive in-