Josh Hus, IT Services Manager at Veho, tells us how their internal Help Desk use Geckoboard to track workload as well as to spot ongoing issues that might need addressing.

So, your colleagues or peers are talking about “enterprise service management as a platform for digital transformation”, but what does this actually mean? On the one hand, it sounds like consultant-speak. However, the extension of IT service management (ITSM) capabilities to other business function departments to help improve their operations, services, experiences, and outcomes is now a commonly adopted and beneficial business practice.

Between 2020 and 2021, poor-quality software cost U.S. businesses about $2.41 trillion. Why? Sometimes it comes down to software having a poor user experience, but more often it’s due to a lack of structure within software development teams. So how do you choose the right people for software development teams? And what development methodology should you use? We’ll show you the basics below.

We added the ability to customize the message icon for inbox messages. That means you can set a different icon for each type of notification that you send. To do this, Message Icons needs to be enabled in your brand’s in-app settings (they should be by default). Then you can add an icon to your notification template.

Human Resources is the division within a company that is supposed to be in touch with all other divisions across the board. The definition of HR has expanded to newer terms nowadays thanks to the strong focus on building great companies. This has led to the rat race of becoming a good People Manager – Someone who can manage The People or The Team or The Employees well.

‍We360.ai is an employee monitoring software which helps managers to track employees, manage their work, gain insights into the employee productivity, leave and attendance management. Being a SaaS tool we keep on adding newer features every now and then to assist our clients further ease on to their work. The best part is that any new update by We360.ai is available to all its previous clients at no extra cost.

The traditional weekly work schedule expects an employee to work for 5 days a week or under many cases, 6 days a week for a specific number of hours that are fixed differently by different organizations though a standard figure for the same generally stands at 8 Hours. Have you ever thought of reducing the working hours in order to get better output or this seems like a certain joke of sorts?

Times of crisis can trigger innovation—if leaders can guide the perception of a crisis, and if leaders understand how each team member responds to them. Study Abstract — Although a crisis provides room for creativity, organizations often suffer from creativity deficits in such a situation. Indeed, threat-rigidity theory suggests that an employee-experienced crisis may hinder employee creativity.

IT Asset Management (ITAM) software is one of the most significant investments you'll make to manage, control, and protect your IT estate. But to do it effectively, you need a tool instead of relying on spreadsheets. A good ITAM solution can help you reconcile licenses against services, secure your end-user environment, and reduce costs. In this guide, you'll find: So make sure to read it through before you start seeking your ideal platform!

Whether your distributed workforce engages in real-time or asynchronous work—or both—research points to three systems that support it all. Study abstract: Collaboration is critical to organizations and difficult when work is distributed. Prior research has indicated that when individuals are distributed, organizations respond by structuring their work to decrease reciprocal interdependence, reduce the complexity of tasks that individuals perform, or accept moderate inefficiencies.