Call center agents are often asked to do the impossible: Make every customer happy—while struggling with slow tech, increased workloads, stress, and burnout. Thankfully, many in the world of CX are discovering how to spell relief: AI. According to “The New CX Priorities,” a new industry report from Freshworks, CX leaders must treat customer support as a strategic function with far-reaching impact across the organization.
As a spreadsheet tool for data entry, there's nothing wrong with a platform like Smartsheet. But if your agency needs a platform that can handle more than just Excel-style spreadsheets — or if you simply don't love digging through endless rows and columns to find the data you need — you'll probably want to look elsewhere. Where do you begin to narrow down the best Smartsheet alternatives for task management in 2023? We've got you covered with our top picks.
Whether your distributed workforce engages in real-time or asynchronous work—or both—research points to three systems that support it all. Study abstract: Collaboration is critical to organizations and difficult when work is distributed. Prior research has indicated that when individuals are distributed, organizations respond by structuring their work to decrease reciprocal interdependence, reduce the complexity of tasks that individuals perform, or accept moderate inefficiencies.
A guide to common work from home fails and how to address them.
What is an intranet? It’s a powerful tool used within organizations to facilitate, support and improve internal communication and collaboration. But it goes well beyond that, and you’ll want to take inventory of your intranet’s capabilties to ensure its offering everything it can be!
Meet John, a busy project manager at a software development company. With numerous projects to manage and deadlines to meet, John finds tracking time spent on every project difficult. That’s when he came across Workstatus! The software helped him to.
In this blog post, explore practical strategies for managing conflicts in remote teams and learn how Insightful's employee monitoring and productivity software can help employers identify and address potential issues before they escalate.
If your remote team is distributed around the world, how can you make sure they’re completing tasks efficiently—or even working at all? With a reliable remote employee monitoring platform, you can manage your team and track their activity during work hours without having to micromanage every project. So which app is the right choice for your team?
Whether you’re looking for a feature-rich platform or a simple and user-friendly interface, we’ve got you covered. Our comprehensive list includes the 8 best okr software that caters to a wide range of industries, team sizes, and budget constraints. Plus, we’ll provide you with key features, pros, and cons of each software to help you make an informed decision. So, grab a cup of coffee, and let’s dive into the world of okr management software!
