Teams | Collaboration | Customer Service | Project Management

Latest News

5 habits that can impact your ability to get things done

Are you finding it difficult to stay on top of your tasks in 2023? With the world being increasingly fast-paced, it’s more important than ever to stay organized and have the ability to get things done. This post will discuss the key strategies that will help you manage urgent tasks efficiently and effectively in 2023. Get Things Done With Ease! Signup now.

Hybrid Work Mode: 11 Reasons Why Workforce Management Is The Key To Success

In today’s fast-paced business world, companies are constantly looking for ways to improve their operations and increase efficiency. One of the most popular solutions for achieving this goal is adopting a hybrid work mode. This approach combines traditional office-based work with remote or flexible working options, allowing employees to balance their professional and personal lives more effectively.

Ticket Deflection: How to Reduce Support Tickets

As businesses grow, providing on-demand customer service responses can begin to feel a bit overwhelming. When an increased volume of general inquiries is compounded by specific requests that require time-consuming replies, the backlog of customer service tickets can lead to frustrated buyers and a stressed-out service team.

Setting Productivity Goals: Embracing the Theme of National Productivity Day 2023

Are you crushing your to-do list like a pro? This day is the perfect opportunity to give yourself a well-deserved pat on the back and celebrate your accomplishments. Every year, on 12th February, India observes National Productivity Day, which recognises the importance of being productive. Also, if you struggle with staying on top of things, today is a good time to reflect on the reasons why and make some changes.

The 6 Hidden Pros of Flexible Planning

Have you ever been in a situation where you felt like nothing was going to plan? This can happen especially when we’re trying to achieve a big goal, like starting a business or organizing an event. We plan our steps, create deadlines, and execute them with great precision – only to find out that the result doesn’t match our expectations. What if there is an alternative approach? Flexible planning could be what you need.

How to collaborate effectively in the age of remote work?

As the world adjusts to the new normal of remote work, collaboration has become more important than ever. From brainstorming to problem-solving, effective collaboration is the key to success. In this blog article, we’ll explore how you can collaborate effectively in the age of remote work and unlock your team’s potential.

Help Desk vs. Service Desk vs. ITSM: The Importance of Knowing the Difference

When implementing new IT solutions, businesses can employ a number of strategies to improve existing systems. In many cases, the value of these strategies correlates to their scale. Businesses of different sizes have varying needs that scale alongside them—larger organizations with system-wide setbacks often require sizable investments to obtain evenly matched software solutions.

The 21st Century Workplace: What Management Strategies are Working?

The 21st-century workplace is vastly different from what it was just a few decades ago. The workforce is more diverse, technology has advanced significantly, and the way we work has changed. As a result, traditional management strategies are no longer as effective as they once were. The topic of the 21st-century workplace is significant because it affects the livelihoods of millions of people worldwide.

January releases: Idea clustering, EU data residency & more

2023 is in full swing and we’re excited to build products and features to help teams innovate and create the next big thing. This month, we introduced new ways to cluster ideas by keywords, updated our EU data residency, and more. For a deeper understanding of our new features, here is our roundup of releases from January.