Support teams are used to receive requests of all kinds. When building a help desk from scratch, organizations use the 5-level structure to assign tickets according to the agents’ knowledge and expertise. This is a key step in order to properly solve problems as quickly as possible, and comply with SLAs. In , you can set up your structure to manage your agents’ labor by using help desks. You can organize them by labels and sub-labels, making it easy to scale tickets, if necessary.

Software as a service (SaaS) and cloud-based tools have become critical for companies to stay competitive and agile. Modern Saas tools, like Salesforce, have become crucial for companies to collaborate efficiently. Public cloud providers have made it easy for businesses to use these tools. However, this shift to the cloud has led to some serious cybersecurity challenges. The data security parameters have shifted from traditional, on-premise security to cloud-first.

There are many moving parts when working as a digital marketing project manager, including running a brand’s campaign, working with its audience to keep them engaged and coming back for more, and collaborating with nearly every other department within a company. With so much at stake, it's not hard to see how poor organization and execution can hinder digital marketing project management success. So, how do you get it right?

Employee engagement has long been an issue for BPO companies, but never more so than in today’s post-pandemic world of hybrid and remote work. Among the companies we interviewed, we found that they shared common problems that emerged as a result of poor employee engagement levels. These included a lack of productivity, reduced customer satisfaction and retention, and increased employee attrition.

Customer experience has become a critical differentiator for companies looking to stand out from the crowd. In today’s fast-paced and highly competitive business landscape, quality customer experience has become even more important. Customers have more choices and higher expectations than ever before. They want convenience, personalized service, and seamless interactions across multiple channels and touchpoints.

Sometimes you work all day long, managing to do a lot of things, spinning like a squirrel in a wheel, but the result is only fatigue with no satisfaction. It is unclear how all this work heroism has brought you closer to your goal. In time management, it is called the problem of goal-setting, and its consequences can be the most devastating. Life turns into a grueling marathon with rare breaks and incomprehensible results.

As a business owner, you know that working with freelancers can be a great way to get the job done without having to hire a full-time employee. However, it’s important to ensure that you are not being cheated by them when billing for hours worked. In this definitive guide, we will teach you how to ensure that you are paying fair billable hours for the work that is being done. We will also give you a few tips on how to record these hours so that you can keep track of them. Let’s get started!

Check out these 8 Upwork alternatives that have plenty to offer both clients and freelancers in 2022.

Goal setting is an essential part of any successful plan, and there are many apps available to help you achieve your goals. Whether you’re looking to lose weight, increase your productivity, or improve your mental well-being, there’s an app for that. In this article, we have compiled a list of the best apps to track personal goals and plans in 2023.